Position Overview
We are looking for an experienced and commercially driven leader to join us as Station Manager, Shenzhen & Shantou. This role will lead and manage the overall performance of both stations, ensuring the achievement of business growth, operational excellence, financial targets, customer satisfaction, and people development objectives.
Key Responsibilities:
Drive Business Growth and Market Success
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Lead the overall business performance of Shenzhen and Shantou Stations, ensuring alignment with company strategy and growth objectives.
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Develop and execute station business plans that support revenue growth, profitability improvement, and long-term market competitiveness.
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Identify new business opportunities, emerging market trends, and customer needs to drive sustainable growth.
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Partner closely with Sales, Products, and Customer Service teams to expand customer portfolios and strengthen customer retention.
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Support strategic customer engagements and key business development initiatives.
Own Financial Performance
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Take full accountability for station financial performance, including revenue, profitability, productivity, budgeting, cost control, and cash flow management.
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Lead annual planning, forecasting, and business review activities to ensure achievement of financial and operational goals.
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Drive effective resource utilization and productivity improvements while maintaining high service standards.
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Monitor business performance and implement corrective actions to address gaps and improve results.
Deliver Operational Excellence
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Oversee end-to-end freight forwarding operations across Shenzhen and Shantou Stations.
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Ensure operational processes consistently meet customer expectations, service standards, and business KPIs.
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Drive continuous improvement initiatives to enhance productivity, efficiency, service quality, and operational performance.
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Leverage digital solutions, automation, and shared service capabilities to improve workflows and reduce operational inefficiencies.
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Ensure effective cross-functional collaboration between Operations, Customer Service, Sales, Finance, Customs, and Product teams.
Enhance Customer Experience
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Build and maintain strong relationships with key customers and strategic business partners.
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Act as the senior escalation point for critical customer issues and ensure timely resolution.
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Drive customer satisfaction, loyalty, and service excellence through proactive engagement and performance management.
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Foster a customer-centric culture across both stations.
Ensure Compliance and Governance
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Ensure compliance with customs regulations, trade requirements, company policies, and operational procedures.
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Promote a strong culture of safety, security, ethics, and risk management.
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Maintain effective governance and operational controls to support sustainable business performance.
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Support DHL's sustainability initiatives and GoGreen commitments.
Lead and Develop High-Performing Teams
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Lead, coach, and develop managers, team leaders, and employees across Shenzhen and Shantou Stations.
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Foster a culture of accountability, engagement, collaboration, and continuous improvement.
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Drive performance management, talent development, succession planning, and employee engagement initiatives.
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Build organizational capabilities that support current and future business needs.
Requirements & Qualifications:
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Bachelor's degree or above.
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At least 8 years of experience in freight forwarding, logistics, or supply chain management.
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Proven leadership experience managing business operations and cross-functional teams.
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Strong commercial and financial acumen with a track record of driving business growth and profitability.
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Sound knowledge of freight forwarding operations and customer requirements.
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Excellent communication, stakeholder management, and people leadership skills.
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Fluent in English and Chinese.
