JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Communication Lead, GCK
Main Duties:
- Single Accountable Leader: Provides focused leadership for the "people and experience" side of workplace portfolio, complementing daily operations
- Strategic Conduit: Acts as liaison with JLL's local, regional and global communities to bring industry insights and best practices back to refine workplace vision
- Service Performance Ownership: Takes direct responsibility for JLL experience team delivery and performance, ensuring workplace services support talent attraction, retention and productivity
- Brand Partnership: Maintains strong relationships with Westpac People to deliver seamless, high-quality workplace experiences that meet and exceed Westpac's service standards
- Operational Translation: Serves as primary JLL partner to translate workplace strategy into practical, proactive programs and services
- Team Development: Leads and coaches JLL Workplace teams including Concierge and Ambassadors, ensuring they represent the Westpac brand effectively across all sites
- Performance Accountability: Establishes and reports on key experience metrics, taking direct responsibility for achieving shared goals around employee engagement and satisfaction
- Experience Enhancement: Implements feedback tools, launches community initiatives, and co-develops 12-month strategic roadmap with measurable improvement targets
- Ultimate Objective: Build capability, culture and service model to position Westpac workplaces as "#1 best workplace"
What we are looking for:
- Bachelor's degree in hospitality, facilities management, business administration, or related field or commensurate experience
- Minimum of 5 years of experience in hospitality or facility management, with at least 3 years managing teams delivering workplace experience
- Proven track record of delivering exceptional client experiences in a corporate environment
- Strong understanding of workplace trends and best practices in creating engaging office environments
- Excellent verbal and written communication skills, with the ability to present effectively to senior leadership
- Demonstrated ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements
- Strong analytical, organizational, and administrative skills
- Proficiency in relevant software and technology platforms used in workplace management
- Experience with budget management and financial reporting
- Knowledge of health and safety regulations and risk management practices
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
