We are seeking a highly motivated Associate to join our Regulatory, Contract & Inbound Customs Compliance team. Based in Shanghai, this role will serve as the primary support resource for Asia-based stakeholders, acting as the regional extension of our North America compliance functions. The Associate will provide support across Regulatory & Contract Compliance and Inbound Customs Compliance activities, ensuring timely issue resolution, operational efficiency, and adherence to company policies and regulatory requirements.
This position will work closely with Commercial, Operations, Legal, Procurement, and external partners to support supplier onboarding, contract administration, customs compliance, vendor management, and cross-functional business initiatives. The ideal candidate will possess strong analytical and organizational skills, excellent stakeholder management capabilities, and the ability to thrive in a fast-paced, collaborative environment.
Essential Duties and Responsibilities:
Regulatory & Contract Compliance
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Assist in the creation, administration, and maintenance of contracts supporting CastleGate services and supplier relationships.
- Support contract lifecycle management activities, including contract reviews, documentation management, compliance tracking, and issue resolution.
- Help ensure business activities and contractual agreements align with applicable regulatory requirements, internal policies, and compliance standards.
- Support regulatory reviews, risk assessments, and compliance documentation as required.
- Partner with Legal, Commercial, Procurement, and Operations teams to address contract-related inquiries and resolve compliance concerns.
- Maintain accurate records and reporting related to contract status, key milestones, compliance obligations, and operational metrics.
Inbound Customs Compliance
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Serve as a primary point of contact for suppliers, commercial teams, and operations teams regarding customs-related inquiries and issue resolution.
- Assist with customs broker onboarding, vendor management, procurement activities, performance monitoring, and KPI reporting.
- Coordinate resolution of customs clearance issues, documentation discrepancies, shipment delays, and compliance-related concerns.
- Support supplier onboarding activities by providing guidance on import documentation requirements and customs compliance expectations.
- Monitor shipment compliance metrics and identify opportunities for process improvements and operational efficiencies.
Asia Regional Support
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Serve as the primary Asia-based support resource for Regulatory, Contract & Inbound Customs Compliance activities.
- Provide timely support to Asia-based Commercial and Operations teams during regional business hours.
- Coordinate with North America-based compliance teams to escalate complex issues and ensure alignment on compliance decisions.
- Build and maintain strong relationships with suppliers and internal stakeholders across the Asia region.
- Facilitate effective communication between internal teams and external partners to ensure business continuity and successful issue resolution.
Skills Required:
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Team player with strong collaboration and relationship-building skills.
- Excellent time management skills and ability to manage multiple priorities simultaneously.
- Strong interpersonal and communication skills with the ability to effectively engage internal and external stakeholders.
- Proven ability to build trust and credibility within cross-functional and matrix organizations.
- Strong problem-solving, analytical, and issue-resolution capabilities.
- High attention to detail with the ability to work accurately in a deadline-driven environment.
- Strong organizational skills and ability to prioritize work effectively.
- Ability to work independently while exercising sound judgment.
- Comfortable navigating ambiguity and adapting to changing business priorities.
- Strong proficiency in Google Workspace applications and other business systems.
- Experience working with customs brokers, suppliers, logistics providers, or compliance-related functions is preferred.
- Experience with tariff management, vendor management, procurement processes, or performance management metrics is a plus.
Other Duties:
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Adhere to the Code of Conduct policy of the Wayfair LLC and CastleGate Logistics
- Support special projects and broader business initiatives as assigned.
- Participate in process improvement efforts to enhance operational efficiency and scalability.
- Attend meetings and conference calls outside traditional local business hours as required to support global stakeholders.
- Perform additional job-related duties as assigned by management.
Qualifications:
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Bachelor's Degree required
- Fluent in English and Mandarin (written and verbal).
- Experience supporting compliance, customs, logistics, supply chain, procurement, contract administration, or related business functions preferred.
- NVOCC, Ocean Carrier, Customs Brokerage, or Global Trade experience is a plus.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
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