Mandarin Oriental is looking for a Spa Concierge to join our Spa team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Located next to Taikoo Hui Shopping Centre and designed by tonychi studio, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include the two-MICHELIN-starred Jiang by Chef Fei, the elegant Lingnan garden-inspired Mandarin Oriental Cake Shop, the intimate whisky and cigar bar The Loft, the contemporary Chinese bistro TANG and the bold new cocktail destination LIÁNG. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.
About the job
Based at the Mandarin Oriental, Guangzhou, within the Spa Department in Guangzhou, the Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. The Spa Concierge reports to the Assistant Spa Operation Manager.
As Spa Concierge, you will be responsible for the following duties:
- Handle Spa Reservations, enquiries, and complaints at the Spa reception.
- Responsible for all treatment recommendations & spa membership sales.
- Perform cashier duties at the Spa reception.
- Handle opening and closing of Spa reception.
- Promote retail products & offer aftercare.
- Handle reports and administration duties.
As Spa Concierge, we expect from you:
- Good in both written and spoken English.
- Minimum of 1 years of relevant guest services experience in luxury Spas/ hotels / and open for potential person who interesting with non- Spa experiences.
- Strong organizational skills and some selling skills.
- Good communication and listening skills are required.
- Positive attitude and politely gesture.
- Knowledge of the Spa industry is preferred.
- Proficient in use of Microsoft office.
Our commitment to you:
Mandarin Oriental benefits
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Local benefits
- A competitive salary and benefits packages.
- Additional Medical insurance.
- Conveted Accommodation.
We’re Fans of Exceptional Careers. Are you?
广州文华东方酒店现诚聘水疗礼宾员加入水疗中心团队。 你是否拥有大师般的工艺雕琢？你是否期望与团队协作取得成功，彰显诚信与尊重，并肩负责任？你是否秉持不断成长的信念？我们诚邀你一同不懈追求，卓尔不凡。 文华东方是一家屡获殊荣的酒店集团，拥有及管理全球享负盛名的酒店、度假酒店及酒店管理式住宅，遍布全球最受欢迎的目的地，并拥有强大的发展前景。集团凭借打造全球多个备受瞩目的项目而日益受到广泛认可，以亚洲传统为灵感，呈献传奇式服务，同时引领奢华体验的最前沿。 广州文华东方酒店位于广州市天河中央商务区核心地段，由季裕棠设计师事务所设计，揉合了传统东方元素和“新中国”的现代特色，提供广州城中宽敞的客房体验。酒店的米其林二星粤菜餐厅江-由辉师傅主理、格调雅致的文华饼店、别具特色的The Loft酒吧、现代中式小馆堂和全新鸡尾酒吧樑为宾客提供了丰富的餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。
关于职位
该职位位于广州文华东方酒店水疗中心，水疗礼宾员的职责, 包括但不局限于预订所有的水疗护理，提供客人优秀出色的服务，包括产品销售和零售产品以及POS机的使用，协助所有客人并提供一个专业的指导。水疗礼宾员向水疗中心营运副经理汇报。
作为水疗礼宾员，你将负责以下职责：
- 在水疗接待处处理水疗预订、咨询和投诉。
- 负责所有治疗建议和水疗会员销售。
- 在水疗接待处执行出纳职责。
- 处理水疗接待处的开启和关闭。
- 推广零售产品并提供售后服务。
- 处理报告和行政工作。
作为水疗礼宾员，我们期望你具备以下能力：
- 良好的英语听说读写能力。
- 有1年豪华水疗/酒店相关宾客服务经验者优先考虑，有潜力但无水疗经验的也可接受。
- 较强的组织能力和一定的销售技巧。
- 良好的沟通能力。
- 态度积极、温恭有礼。
- 了解水疗知识者优先。
- 熟悉微软办公软件。
我们对你的承诺
文华东方酒店集团福利
学习与发展：你的成功就是我们的成功。我们为你量身定制专属的学习与发展计划，助力你在职业生涯的各个阶段持续成长。
MOstay酒店入住福利：努力工作的同时，也需要适时放松。作为#MOfamily文华东方酒店集团的一员，无论你身在何处，都可以选择入住我们集团的酒店。MOstay福利为你及你的亲友提供酒店免费住宿和优惠房价。
同事健康：平衡工作与生活至关重要。我们关注你的身心健康，并在全球范围内为所有员工提供多种健康福利和康养体验。
退休计划：你的付出，我们定当回报。我们根据你的服务年限和职位，提供不同的退休计划。
广州文华东方酒店福利
极具竞争力的福利待遇
多重医疗保障
令人向往的同事公寓
We’re Fans of Exceptional Careers. Are you?
