位于深圳市的 20 个优质customer service team lead职位（正在招聘！）

Lead the development of SKU range build up and oversee the creation and identification of product coding.
Prepare Technical Product Documentation (TPD), including Engineering Bills of Materials (BOM) and configuration management.
Work closely with the project team to define service strategies and establish BOM structures.
Collecting project data and computing the required statistics, for example relevant program and project KPI’s;
Analyzing the weekly activity progress reports on completeness and data consistency
Summarizing and reporting the results of tracking data regularly
Verifying the reported actual vs planning within a defined period
Provide expert guidance to project team members on processes, tools, and procedures, offering practical solutions as needed.
Support Integral Project Leads in the creation and maintenance of comprehensive project plans.
Carry out additional administrative tasks as assigned, including training coordination and employee account management.

To succeed in this role, you should have the following skills and experience

Essential:

A Bachelor's degree in a relevant field such as Business, Information Technology, Science, or Engineering.
Minimum of 3 years’ proven experience in technical product documentation, project Support alike activities/roles or related roles within R&D functions. Candidates with strong technical, data, or reporting expertise who have served as assistants to R&D/Engineering leadership will also be considered.
Technical product documentation management on Medical product.
Hands-on experience with enterprise systems including SAP, Windchill, and Planisware.
Strong analytical mindset and computational thinking skills, with the ability to interpret data and make informed decisions.
Proficiency in creating product assets such as documentation, visuals, and service materials.
Process-oriented approach with solid knowledge of reporting systems and statistical analysis.
Familiarity with various project documentation platforms and systems.
Excellent communication skills, both verbal and written.
Quick learner with the ability to master new software tools; advanced proficiency in Microsoft Office.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 4 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business .
Discover our rich and exciting history .
Learn more about our purpose .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

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