位于上海市, c23的 20 个优质head of customer experience职位（正在招聘！）

This is your opportunity to become a core part of On‘s Region team and take on the responsibility to lead On’s Retail Cluster Lead, Central to ensure the team continues to go above and beyond the expectations while scaling.

As our Retail Cluster Lead,Central, On will rely on you to oversee retail stores under your area to build strong retail understanding across all team members, create a positive impact for the team and the company, live and breathe On’s culture and spirit, enhance retail excellence internally and spread the love and passion to external partners.

You will act as an important bridge in bringing resources necessary to support retail business growth in your area and be responsible for store performance and provide data insights based on your store/market visits as well as conversations with landlords and different stakeholders. You will work collaboratively with cross functional teams and the China retail team to co-create On’s Wow moment on People, Experience, Product, and Tech.

Your Mission

Embrace On’s retail business and overall mission to inspire Store Leaders and their team to showcase highest level of customer experience in each and every interaction
Provide factual and data-based insights to support business decisions in the interest of our stores
Build trusted relationships with your Store Leaders to execute store-related activities, design and implement plans to level up store performance.
Oversee talent related topics with individual store and coach/collaborate with Store Leaders and Talent Business Partners on execution part
Work closely with Retail Operation Lead to deliver new New Store Opening plans and review retail playbook, SOPs and quality standards with existing stores to thrive for retail excellence
Work closely with Merchandising, Training and Marketing team to follow product updates, assortment plans and push sell-through for individual stores
Support the China Retail Head with yearly budget planning and monthly forecast adjustment for store sales in your area of responsibility
Share best practices among the stores in your area and beyond to foster a collaborative culture

Your story

At least +6 years’ experience in related retail industry with similar role or in customer-setting with managerial responsibilities
College degree and above, bachelor's degree preferred
Fluent in English and Mandarin(reading, speaking, writing), multi-language skills is a plus
Operational retail experience in a sports / fashion, passion for running is a strong plus
A collaborative team player with strong interpersonal, hospitality and communication skills across physical and digital channels
An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs and support in-store problem solving on the spot
Flexible with working hours including weekend and holiday work as needed, openness to travel within China as per business requirements

About the Team

We are speeding up globally and locally, diversity and inclusion are highly valued amongst us passionate and restless thinker and doers. The Region team is your hub, together with China Offline team as a whole, you and your store leaders can help upgrade our retail presence and go hand-in-hand with global expansion. Based in [City Name], China, you will have the privilege to stay connected with back office team and enjoy a flexible working environment.

Shanghai

China’s economic center and a growing running community – it’s no wonder Shanghai is our largest retail footprint globally.

Honghui Mengzhi Park,
Huangpu District
China

Location

Jade

Store Leader, On Store Zürich

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

Step Six

The Result

Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

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Retail (store team)

In short

Your Mission

Your story

About the Team

Shanghai

Jade

What we offer

What to expect

Step One

It starts with you...

Step Two

Interview with a recruiter

Step Three

Interview with a hiring manager

Step Four

The Case Study

Step Five

The Experience Day

Step Six

The Result

我想收到关于上海市, c23 的 head of customer experience 的最新职位提醒