Essential Duties and Responsibilities:
- Take instruction from GP Learning Consultants (LC) and the GP Professional Services Team Lead on tasks expectations
- Administer training nomination, registration and follow for classes as instructed.
- Generate data from various systems, manipulate the data as needed and create standard reports, and where requested, ad hoc reports, for the L&TD department according to specified reporting timelines.
- Administer HR support processes on behalf of the L&TD department
- Maintain data in various HSBC and GP database systems to ensure training related data is well maintained in the system in accordance with preset time frame.
- Other duties as requested by the GP Strategies LCs and confirmed by the GP Professional Services Team Lead.
Knowledge and Skills Requirements:
- Proficient in MS office applications, specifically Excel functionality and Powerpoint preparation.
- Familiarity with Success Factors and Microsoft (CRM) Dynamics is desirable.
- Ability to learn and work with online IT systems
- Strong command of English
- Experience in handling enquiries via a shared mailbox and within Service Level Agreements would be valuable.
Professional Attributes Requirements:
- Strong communication skills – ability to exchange information and requirements in an efficient and polite manner with both GP Strategies and HSBC staff, where required, via email, messaging apps and verbally, when required.
- Ability to organize tasks flexibly and efficiently– This role requires the handling of many small tasks, sometimes concurrently, the priority of which may change from time-to-time.
- Pro-activity in managing task conflicts – whenever conflicts in terms of expectation with task outcomes or time arises, pro-actively communicate with GP LCs to clarify priorities and expectations
- Keen and fast learner – The nature of the work done as a project administrator may change from time-to-time, and it is expected that the incumbent will adapt quickly as necessary. Specifically there will be a need to initially learn a number of IT systems (databases, etc.) and apply these to the work required.
