In This Role, Your Responsibilities Will Be:
- Responsible for regional quotations/ enquiry and follow up through SFDC, including assigning potential demand to regional sales team
- Prepares and administers all commercial documentation such as formal quotation, contract and the relative agreements ， and do the proper record retention
- Coordinate with other departments to follow the customer or sales demand, ensure customer satisfaction and build long-term relationships
- Process customer orders accurately and efficiently, through the relative ERP system
- Investigate and resolve customer complaints or issues related to products, delivery, service or others, and determines what corrective action needs to be taken
- Goods delivery monitor and coordinate with customers to pick the goods on schedule ， arrange the shipment
- Payment collection & credit support and monitor, assists Finance department with account receivable on cash application
- Track and Follow customer forecast
- Maintain accurate records of customer interactions, orders, and transactions.
Other assignment by the company
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Who You Are:
You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create teamwork allowing others across the organization to achieve shared objectives.
For This Role, You Will Need:
- Bachelor’s degree or above
Minimum two year’s working experience in customer service, preferably in the industrial automation products or manufacturing industry
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Preferred Qualifications that Set You Apart:
- Good computer skills with other MS office, PowerBI, CRM software (e.g salesforce, 4TH Shift, oracle)
- Excellent problem-solving skills and the ability to handle difficult situations with professionalism, and work under pressure
- Excellent interpersonal communication skills and administrative skill
- Marketing / commerce/ technical graduate
Effective spoken and written English
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Our Culture and Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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