团队领航家
我们是谁
lululemon 是一家创新型运动服饰公司,产品覆盖瑜伽、跑步、训练及其他运动领域。我们在技术面料与功能设计方面达到了市场领先水平,打造出一系列变革型产品和体验,助力人们运动、成长、建立联结和追求健康。我们的成功离不开我们的优质产品、对门店的重视、对人员的承诺、以及与所在各个社区建立卓越的联结。作为一家公司,我们专注于创造积极的改变,从而创建更加健康和繁荣的未来。这尤其包括为我们的人员创造一个公平、包容和注重成长的环境。
薪资之外的待遇(福利和优惠)
lululemon 关心员工的全面发展(身体、心灵和精神)并为之付出努力。我们的总奖励计划旨在支持员工实现目标,并专注于自己喜爱的事情。除了具有竞争力的基本工资和基于团队的奖金计划以外,我们还提供带薪休假、丰厚的员工折扣、健身/瑜伽课程、育婴补假计划以及个人和职业发展计划。
注意:这些福利和优惠的获得情况可能取决于你的所在地和雇佣类型,并可能有一定的资格要求。在法律法规和公司政策允许的情况下,公司保留不经另行提前通知随时更改全部或部分福利和优惠的权利。
职位概述
团队领航家是门店领导团队的重要部分,与门店销售区团队成员和客人(即客户)的体验息息相关。团队领航家的职责是以身作则,为产品教育家提供支持,协助门店提供卓越的客人体验,并监督门店销售区的运营。团队领航家使用关键绩效指标和其他指标来确定职责的优先级,能够适应日常业务调整和挑战。
核心职责
领导力和人员管理
对团队成员给予认可,进行差距评估,记录总体工作表现,以支持和促进团队成员的职业发展和个人成长。支持团队成员持续学习和发展,为他们提供直接反馈、指导、辅导和职业路径导引,帮助他们解决绩效问题。通过合适的沟通渠道发展、维护和传播产品知识和一般公司知识。
客人(即客户)体验和社区
为团队成员提供支持(例如,以身作则或提供指导),珍视客人的时间,确保提供卓越的客人体验,包括评估客人需求,提供对产品技术特点的教育,支持店内交易和全渠道计划,提供对技术产品的教育。在门店销售区积极走动,以评估并满足业务、团队和客人的需求。与客人互动,评估客人的需求,提供高效的购买和退货定制解决方案与支持服务。处理客人反馈,解决客人的疑虑或反映的问题,帮助客人"做出正确的选择"。告知客人当地的社区计划。策划并执行当地、地区性和区域性社区项目和计划(例如,当地跑步俱乐部、国际瑜伽日)。
与他人合作
欢迎并赞美差异,营造一个互相尊重和包容的团队环境和文化,确保为团队成员和客人提供积极正面的美好体验。与所有团队成员建立互相支持和富有成效的关系。与团队成员合作,确保提供卓越的客人体验,并为门店运营提供支持。
运营
根据公司标准管理产品展示任务(例如,将物品放回原处、补货或将耗尽的物品从库存添加到门店销售区、撤货或重新安置物品)。安排产品教育家在当班期间执行必要的门店运营工作,以保持门店环境的整洁。按照开始和结束营业检查清单,开始和结束门店营业。了解并遵守人员安全政策,工作时遵守适用的政策、程序、和法律法规,以保持安全的工作环境。
预算责任
不适用
人员管理
是团队负责人,间接负责管理楼面的一部分门店员工,或由门店经理指派
能力素质要求
- 包容和多元:创造/培养包容的环境,重视/赞美差异
- 诚信/诚实:行事要诚实、公正和合乎道德
- 客人体验:热爱与客人打交道,与他们建立联结,理解并帮助客人
- 合作和团队精神:与他人高效合作并支持他人,达成目标;寻求合作和不同的观点
- 领导力:渴望且有能力去领导、影响和启发他人;在工作中激励、发展、赋能其他人员,为他们提供指导
- 坦诚沟通:愿意公开/有建设性地说出疑虑(即直言不讳)
- 决策制定:运用逻辑和推理来评估替代方案,做出有效和及时的决策
职位要求
资格标准
可工作时间
其他意愿要求
- 愿意参与团队合作,也能独立完成工作
- 愿意在上班时间在门店内四处查看,以便为客人提供帮助并完成工作
相关经验
职位加分要求(即最好具备;非必需要求)
- 教育背景:大专或以上学历。
- 经验:至少一年零售或销售管理经验。
经理会联系成功进入面试环节的应聘者。请注意,如果应聘者或员工认为自己需要合理的便利安排来履行职位的基本职责,可在我们安排面试时与经理讨论这个问题。
Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Job Summary
The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.
Core Responsibilities of the Job
Leadership and People Management
Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
Guest (i.e., Customer) Experience and Community
Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product education, supporting in-store transactions and omnichannel programs and providing technical product education. Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests. Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support. Resolve guest feedback and address guest concerns or escalations to make it "right" for guests. Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).
Working with Others
Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Assign Educators store operational tasks as needed throughout the shift to maintain the great environment of the store. Open and close the store in accordance with the opening and closing checklists. Understand and adhere to people safety policies, perfprm work in accordance with applicable policies, procedures, and laws or regulations and procedures to maintain a safe work environment.
People Management
- Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager
What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
- Guest Experience: Enjoys working and connecting with, understanding, and helping guests
- Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
- Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
- Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
- Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
Job Requirements
Eligibility
- Legally eligible to work in the jurisdiction of the store which you are assigned to.
Availability
- Willing to work a flexible and reasonable schedule according to the needs of the business.
Other Willingness Requirements
- Willing to work as part of a team and also complete work independently
- Willing to move through a store for most of a shift to help guests and accomplish work
Experience
- 1 year work experience in leadership or people management
Job Assets (i.e., nice to have; not required)
- Education: College school diploma, equivalent or above.
- Experience: 1 year retail or sales specific management experience.
Applicants successful in progressing to an interview will be contacted by a Manager. Please note any applicant or employee who believes they need reasonable accessibility support to perform the essential duties of the job is welcome to discuss this with the Manager when arranging the interview.
