At Kids2, we’re really good at what we do. And when we’re great at our jobs, we help parents be great at their jobs.
Parenting is demanding, and that’s where we come in. We want to reimagine how brands can make it easier for early stage parents – not by just selling them products, but by providing holistic solutions that transcend borders, categories and aisles.
No matter our title or department, at Kids2, our job is to create more tiny wins for parents, so they can create bright futures for their little ones. That’s a big task!
We’re serious about what we do, AND we love to have fun. Our team is hardworking, entrepreneurial, and passionate about helping families create millions, if not billions of tiny wins.
SUMMARY
The Senior Manager is managing the E2E Program Managers who are responsible for driving improvements to end-to-end (E2E) systems and processes, which span the full project lifecycle from initiation through execution, delivery, and continuous improvement. This includes streamlining project management tools, building KPI dashboards, and implementing process governance. The role will also develop standardized project templates, establish processes in collaboration with cross-functional teams, manage process knowledge, train teams on E2E workflows. Besides overseeing E2E implementation and Governance, this role also needs to manage the IT projects inside IT department.
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:
-
Support End-to-End (E2E) System Improvements
-
Develop and maintain standardized templates, tools, and workflows, along with project development, to enhance efficiency and consistency for cross-functional teams. reducing manual effort and accelerating project delivery timelines.
-
Design and Implement KPI Dashboards
-
Monitor project performance, track milestones, and ensure data-driven decision-making, enabling real-time visibility into progress and proactive risk mitigation.
-
Establish Governance Frameworks
-
Project Lifecycle: Define timelines, deliverables, and stage-gate processes, to streamline execution, reduce delays, and ensure alignment with business objectives.
-
Data Integrity: Ensure accuracy, consistency, and compliance across systems, minimize risks, enhance reporting reliability, and support correct decision making.
-
Gate Deliverables: Oversee quality checks and approval protocols, to maintain high standards, prevent rework, and accelerate time-to-market.
-
Process and knowledge management
-
Document E2E processes, to increase operational transparency, reduce dependency on tribal knowledge, and enable smoother onboarding/training.
-
Lead knowledge-sharing initiatives that promote collaboration, accelerate problem-solving, and eliminate knowledge silos across teams.
-
Maintain centralized process documentation, to ensure version control, improve accessibility, and drive continuous improvement efforts.
-
E2E Member Training & Development
-
Develop and deliver training to onboard teams on E2E processes, tools, and governance standards to accelerate ramp-up, ensure consistent execution, and minimize operational risks.
QUALIFICATIONS & EXPERIENCE
- 5+ years in project/program management, preferably in product development.
-
PMP/PgMP certification (required).
-
Experience with MS Project, Workfront, or similar tools.
-
Proven ability to solve complex business problems and collaborate with cross-functional teams.
-
Fluency and Accurate in English, Mandarin and Cantonese are required for regional/global collaboration.
EDUCATION & SKILLS
-
Bachelor’s degree in Engineering, Business, Finance, or related field.
-
Adaptability to fast-paced environments with shifting priorities.
-
Strong presentation and communication skills in both English and Mandarin.
CERTIFICATES, LICENSES, REGISTRATIONS
-
PMP/PgMP (required).
-
BEC Higher or equivalent English proficiency certification.
TECHNICAL SKILLS
-
Advanced proficiency in Office 365 (Outlook, Excel, PowerPoint), collaboration tools.
PHYSICAL DEMANDS
- While performing the duties of this job, the team member is regularly required to talk or hear.
-
The team member frequently is required to sit; have flexible use of hands; reach with hands and arms; and stoop, kneel, crouch, or crawl.
-
The team member is occasionally required to stand, walk, and taste or smell.
-
The team member must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 - 50 pounds.
-
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
- General office environment
We offer competitive pay, flexible hours, and generous benefits. Plus, to keep things fun (because we are all kids at heart), we offer a host of team member activities and philanthropic efforts throughout the year and company-wide awards and recognition for a job well done!
Check out our website at www.kids2.com and our social media pages on LinkedIn, Facebook and Instagram for more information and open positions in the career section.
Drug Free Workplace M/F/D/V
