JOB SUMMARY
Responsible for managing the day-to-day activities for social media channels such as Facebook, Twitter, Tripadvisor, Yelp, FourSquare, etc, while helping to pull-through overarching strategy and implementing tactics within those aforementioned social media channels. Work with Hotel Operations to understand key satisfaction drivers, help address problem experience and contribute to solutions that will enhance the hotel’s reputation in social media channels. Manage active and engaged communities around a defined topic or topics by creating and executing long-lead editorial calendars, monitoring online conversations and participating in those conversations to build brand visibility, customer satisfaction, engagement and advocacy. The goal is to establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling way for participants as well as provide measurement of the impact to the hotel’s overall business.
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in public relations, communications, marketing, journalism or a related professional area; 4 years' experience in Marketing Communications and Social Media.
OR
- 4-year Bachelor’s degree in public relations, communications, marketing, journalism or a related professional area; 2 years’ experiencein Digital Marketing Communications and Social Media.
CORE WORK ACTIVITIES
Managing Social Media
- Controls day-to-day activities of select social media channels; manage and update all social presences of the hotel or outlets.
- Monitors overall social media listening; creates alerts through guestVoice, and other social tools (Google, Facebook, HootSuite,).
- Manages active and engaged communities around a defined topics; performs social media canvasing and lead generation.
- Meets with GM and Dept. heads for appropriate messaging needs/ responses to Guest Reviews (TripAdvisor, OTAs).
- Monitors community feedback in real-time, drives daily engagement with public interaction for the hotel’s official social presences (FB, Twitter, etc).
- Create and maintain long-lead editorial content calendars (supporting the Brand’s Social Playbook guidelines), for the hotel and applicable outlets.
- Develops unique hotel and destination content (posts, photos, videos, infographics, etc); sources and leverages quality User Generated Content in social amplification efforts and ensure usage rights for all materials.
- Verifies Brand positioning and voice is fully adhered and activated at the property level.
- Maintain current knowledge of all Marriott Social Media Policies and Procedures to ensure compliance.
- Produces written communication with internal and external customers requiring a high level of professionalism and attention to detail.
Building and Maintaining Relationships
- Identifies local social influencers (bloggers, columnists, etc) and submits hotel content for consideration.
- Create and implement contest, sweepstakes, and other user engagement tactics.
- Partner with Hotel Dept. heads, Marketing and eCommerce Managers to proactively review, define and align social marketing pull-thru for next 60-90 days.
- Supervise and coach associates who have been nominated as social media champions for their departments.
Developing Social Media Strategy
- Establishes long-range objectives for hotel’s online presence and specifies the strategies and actions necessary to achieve them.
- Incorporates Social Strategy into the property marketing plans in support of the hotel’s sales strategy.
- Ensure corporate, cluster and/or regional marketing programs are pulled through at the property level.
- Proactively coordinates social amplification efforts submitting content to Corporate and Regional pages when applicable (with local CVBs, local partnerships, promotional opportunities, etc).
- Manages and coordinates paid social media marketing campaigns, and partners with external agencies to execute media campaigns.
- Monitors industry trends, tools and applications to stay current.
- Produce and distribute monthly analytics report, share key drivers of positive or negative trends, and track progress on KPIs.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
