位于上海市, c23的 2 个优质customer service representative职位（正在招聘！）

店铺副经理-上海前滩
Christian Dior Couture —上海市
- 全职
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Thermo Fisher Scientific —上海市
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店铺副经理-上海前滩

Christian Dior Couture -
上海市

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职位详情

全职

完整职位描述

Position

KEY RESPONSIBILITIES

In subordination to the BM to manage & control of the boutique sales performance

a) Store presentation & brand image

Ensure a ultimate luxury store ambience(inside and outside) according to Dior standards, attention to details within the retail environment

Act as a brand ambassador, respect & represent the brand image

Ensure the display of merchandise, to enhance the collection prestige by following Visual Merchandising guidelines

b) Sales development

Participate in high value sales or interaction with the key VIP customers as the support to the BM

Direct customers towards the sales representatives / Category owners

Demonstrate overall product knowledge and drive performance for all categories, active involvement in coaching and training the team members on the daily basis

Assist the BM or Sales Staff in managing difficult situations and find solutions to satisfy the clients, all solutions given are in line with the company’s standards and procedures

Ensure execution of Dior’s sales policy

Service Orientation & Clienteling

a) Customer Reception/”Welcome”

Ensure that all sales representatives welcome customers entering the store in a warm, elegant manner

Demonstrate and ensure quality communications with all customers (in-store, on the phone or by mail)

Personally contribute to developing special relationships of trust , obtaining recognition and loyalty with clients to the brand

b) Customer loyalty

Support BM in maintaining a dense network of relationships in different circles with potential brand customers and opportunities to recruit new customers

Maintain perfect knowledge of already established customers, anticipating their expectations and the selection of products that they might like to be offered

Support the BM on the daily basis to manage and maintain the clienteling database, and ensure the team fully utilize the use of the CRM system

c) Event & Show

Support & Organize clients’ invitations to key image event, in store events or Trunk shows

In subordination to the BM, support given to the Recruitment, Retention and development of the team

a) Participate in the recruitment of team members

b) Organize and monitor the integration of new team member and provide them with training

c) Management

Guarantee the team’s presentation: body language, verbal communication and behavior while respecting Dior’s practice (wearing of uniform, makeup, hair style, observance of zoning)

Define and control the distribution of tasks and assignments within the team

Implement and monitor work schedules for daily activities and proper store presentation in order to ensure an optimal balance between resources and store traffic

d) Development and Retention

Assist BM to define objectives and priorities according action plan and KPIs (individually and collectively)

Ensure regular performance evaluations are done, with a focus on action plan delivery

Encourage and initiate communication of information with BM and the Team

Hold daily briefings in order to convey energy and help focus teams on objectives and targets

Observe teams in the field and organize regular sales representative coaching sessions

Identify training needs and enroll teams in different training modules accordingly

Monitor acquisition of knowledge and techniques as well as changes in behavior, refocusing teams if necessary

Actively support team members’ development and give constructive feedback and evaluations to the BM

Ensure an effective store management with all operation standards are aligned with the brand

Ensure proper maintenance and usage of the physical property. Value the boutique architecture and decoration to internal and external personnel

Use appropriate procedures for different transactions or problems requiring attention, according to the implementation requirement and procedures of the system. Provide related training, delegation and supervision to the team. ( I don’t understand this paragraph, amend the version to : Ensure that all boutique Admin ( Finance & Accounting ) aspect are all in line with the company procedures and guidelines, provide relevant training if necessary. )

Guarantee optimal inventory organization and tidy storage conditions, organize regular cycle inventory counts to ensure healthy storage (These counts must be planned in advance to include all product categories: high value pieces including furs, exotic bags, timepieces, high jewelry must be counted every week; other products should be counted within a month for the stores having less than 10,000 pieces in stock, within a quarter for the stores exceeding 10,000 pieces in stock), and ensure damage goods are controlled and managed

Ensure the proper application of cash desk procedures as well as legal, fiscal and customs regulations

Effective communication and cooperation with the direct report and all other HQ functions

Consolidate and analyze boutique reports and give timely relevant feedback to the BM

Analyze and communicate POS data, competitor information etc…

Keep the team up to date with the latest directions and focus given by the BM

KEY COMPETENCY & REQUIREMENTS

2 years in luxury retail experience as Assistant Boutique Manager

Strong interpersonal skill & people management skill

Distinctive service & customer sense

Good business sense & fashion sense

CHRISTIAN DIOR
MAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

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在上海市, c23的customer service representative个职位

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