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Customer Success Specialist - China

Bright Data
北京市

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Sales

Customer Success Specialist - China

CN, Beijing (Hybrid)

Description

We are expanding our global Community team and looking for a Customer Success Specialist focused on the Chinese market.

In this role, you will manage a high-volume portfolio of lower-to-mid revenue accounts of emerging SME/Enterprise customers, utilizing low-touch strategies to nurture relationships, prevent churn, and support our global community operations.

This role requires a unique blend of commercial awareness, technical orientation, and structured process management. You will monitor account health, educate users on Bright Data products and pricing, handle day-to-day inquiries, and actively surface high-potential accounts to hand off to our Account Executives.

Responsibilities

Manage and nurture non‑assigned accounts in China in addition to the global community pool, primarily via low‑touch.
Monitor account health (revenue/usage trends, renewals, support tickets) and act early to prevent churn and contraction.
Educate and support customers on Bright Data products, best practices, and pricing using Chinese and English communication.
Identify and qualify upsell/cross‑sell opportunities ("Growth Accounts") and hand them off to the relevant Account Executive.
Handle day‑to‑day customer issues from the community pool (billing questions, basic technical/compliance topics) and coordinate with internal teams when escalation is needed.
Collaborate with Marketing on localized customer marketing (segment-based campaigns, webinars, newsletters) for the Chinese market.
Contribute to improve Community processes, automations, and playbooks, including for China-specific needs.

Requirements

2+ years in customer success, account management, sales support, or similar customer-facing role (B2B SaaS / data / cloud preferred).
Strong communication skills; comfortable managing many small accounts in a structured, process‑driven way.
Ability to work independently, prioritize, and execute in a fast‑moving, global environment.
Familiarity with Salesforce or similar CRM (preferred).
Technically oriented.
Native (or near‑native) Chinese, both written and spoken.
Professional English working proficiency (written and spoken) to collaborate with global teams and support non‑CN accounts as needed.

The required location for this role is China

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