Job location:
Shenzhen, China
About the role:
The Failure Analysis Engineer at Sun King will act as the primary technical liaison for overseas failure analysis requests. You will lead examinations of field-returned products (mainly solar energy storage systems and inverter systems), conduct market surveys, and coordinate cross-functional teams—including R&D, process, and manufacturing—to identify root causes. Your insights will directly drive product quality improvements and help document field failure modes, building a robust lessons-learned framework for the organization.
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Partner with local FAEs (based in African countries) to validate failures and guide return product investigations, from initial verification to root cause identification.
- Collaborate closely with R&D, process, and manufacturing teams to conduct in-depth diagnostics and implement corrective actions.
- Prepare and present detailed failure evaluation reports to internal teams and stakeholders.
- Summarize market failure modes and update internal knowledge databases to prevent recurrence.
- Support the Customer Quality Manager in quality improvement initiatives and supplier quality discussions when required.
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Technical Expertise: Strong capability in electronic circuit failure diagnostics; able to read schematics and debug complex systems.
- Industry Knowledge: Solid understanding of inverter principles and power electronics is highly preferred.
- Experience: Minimum 3 years of hands-on failure investigation experience, ideally in inverter power electronics or industrial manufacturing.
- Quality Background: Familiarity with quality methodologies (e.g., 8D, 5-Why, FMEA, Fishbone diagrams) is a strong advantage.
- Communication: Skilled at bridging technical engineering and quality processes; international collaboration experience is a plus.
- Education: Bachelor’s degree or above in Electrical Engineering, Electronics Engineering, or related fields.
- Language: Proficiency in English (written and spoken) to effectively communicate with overseas counterparts.
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Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.
Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.
Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.
Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.
Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.
Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.
