Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
Job Purpose
Serve as Haleon China’s accountable leader for application operations, service excellence, and post–go-live optimization, responsible for ensuring that enterprise applications deliver stable, scalable, and sustained business value after deployment.
Act as the owner of Application Service Management and operational excellence, driving transformation from a fragmented, vendor-driven support model into a standardized, transparent, and AI-enabled service operating model.
Lead China’s application operations strategy, ensuring alignment with HDS 2030 and Global Tech standards, while enabling a China-for-China digital architecture approach to enable business growth, local innovation, and regulatory compliance.
This role plays a critical part in enabling China Digital Acceleration, ensuring digital platforms can reliably support business ambitions including digital sales growth, AI adoption, and scalable operations.
Main Task
Service Operations & Service Excellence
Own end-to-end application operations after go-live, ensuring system stability, availability, and reliability
Establish and continuously improve Application Service Management (AMS) framework, including SLA, KPI, incident, problem, and change management
Drive transition from reactive support to proactive, structured, and data-driven service operations
Develop service performance dashboards and ensure full transparency of service quality
Application Performance & Continuous Optimization
Drive continuous optimization of application performance, availability, and resilience
Lead root cause analysis and problem management to eliminate recurring issues
Ensure systems can support high-growth digital and e-commerce demands in China
DevOps & Intelligent Automation
Lead adoption of AI-driven operations, including monitoring, predictive detection, and automated remediation
Enable transition to predictive and self-healing service models
Leverage AI and data to improve operational efficiency and service quality
China-for-China Architecture & Multi-Cloud Enablement
Enable China-for-China application architecture optimization, ensuring systems are tailored to local market needs while aligned with global standards
Drive multi-cloud adoption and optimization (e.g. Azure + Alibaba Cloud), ensuring resilience, scalability, and regulatory compliance
Accelerate AI adoption across application operations and platforms, leveraging China ecosystem capabilities
Application Portfolio Simplification
Drive application rationalization from an operations and cost-efficiency perspective
Identify redundant, legacy, or high-maintenance systems and lead simplification initiatives
Support building a reusable, scalable, and platform-based application landscape
Vendor & AMS Ecosystem Management
Consolidate fragmented vendor base into strategic AMS partnerships
Establish structured vendor governance, SLA management, and performance evaluation
Drive cost optimization and service quality improvements through vendor ecosystem transformation
Business Value Realization & Adoption
Drive application usage, adoption, and business value realization post go-live
Establish usage analytics and value tracking mechanisms
Partner with business stakeholders to shift from system delivery to business outcome ownership
Cybersecurity, Compliance & Risk Management
Ensure application operations comply with China regulations including:
Align with Global Tech security standards
Strengthen operational risk monitoring, access control, and audit readiness
Cost Optimization & Operating Model
Design and continuously improve a scalable and cost-efficient service operating model
Optimize resource utilization, support structures, and total cost of ownership (TCO)
Ensure sustainable and efficient operations aligned with HDS
Governance & China–Global Alignment
Act as China lead for application service operations within Global Tech governance
Lead service governance forums, vendor reviews, and executive reporting
Basic Requirements
Education
Bachelor’s degree in information technology, Computer Science, Engineering or related field
MBA or advanced degree preferred
Related Working Experience
Technical & Professional Skills
Strong knowledge of:
Experience in:
AIOps, monitoring, and observability tools
Cloud-based application operations (multi-cloud environments)
Understanding of:
Knowledge of:
Leadership & Competencies
Strong transformation leadership capability, able to drive shift from reactive support to proactive operations
Excellent stakeholder management across business, technology, and global teams
Ability to operate in a complex China + Global matrix organization
Strong communication and influencing skills at senior leadership level
Results-oriented mindset with focus on:
Operational excellence
Continuous improvement
Business value delivery
Job Posting End Date
2026-07-09
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
