Senior Key Account Manager
Location Shanghai, China
FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance lighting technology and automotive electronics. At the same time, we cover a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles with our Business Group Lifecycle Solutions. With around 37,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of € 8.1 billion on a preliminary basis in the fiscal year 2023.
YOUR TASKS
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A Strategic business development
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1 Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term.
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2 Suggest project prioritizations and participate in cross-functional workshops and meetings.
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3 Informing about customer requirements (general customer potential, product requirements) as well as exploiting the full customer potential and participating in the definition of departmental objectives
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B Customer Relationship Management (CRM): Developing and leveraging customer potential
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1 Identify, compile and analyze customer requirements based on the hierarchical level; build and maintain personal contact with the customer; define the contact matrix (purchasing, development, quality and other areas) and integrate the participating internal organization; achieve all aspects of customer satisfaction; forward all customer inquiries and feedback within the organization; define and monitor the action plan and report progress to the customer
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2 Supporting (global) customers and (global) Hella companies as well as strategically important locations in order to obtain production contracts; advising customers, involving Hella specialist departments if necessary and preparing and presenting presentations as well as advising on technical and commercial issues
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3 Coordinate, prepare and track visits by internal or external customers, including all related work; participate in trade shows and exhibitions; and assist internal departments in their preparation.
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C Acquisition: Establishing and restoring customer contacts
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1 Usually carry out acquisition activities in accordance with agreed strategies and prepare and conduct presentations.
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2 Create quotes
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D pricing
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1 Designing prices and conducting annual price negotiations with the customer, if necessary in consultation with the superior
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E hearing
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1 Preparing and conducting negotiations, e.g. acquisitions with a high degree of internationality, change management, cost life cycles, reimbursements, framework agreements
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F drafting of contracts
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1 Review all customer contract documents against Hella's internal requirements and carry out the necessary internal coordination (legal, quality, program management, etc.).
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G project supervision
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1 Participating in development projects for the respective customer to be supported; initiating/stopping internal developments in consultation with responsible persons; processing tasks from internal or external customers and forwarding these tasks to internal or external customers; initiating product-specific rationalisation and value-added measures in consultation with the program management; processing change orders placed by Hella or customers after a project phase.
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2 Escalation (internal and external) of problems if the promised objectives cannot be achieved
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H other work duties
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1 Controlling a department project, a sales project
YOUR QUALIFICATIONS
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university degree
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More than 5 up to 6 years
Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.
FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.
Please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number req16532.
HELLA Shanghai Electronics Co., Ltd.
MONICA Ji
[email protected]
