Lead and develop a high-performing regional technical service organization that ensures customer success, protects PPG market share, and drives specification preference for coating solutions. This role serves as the critical focal point between customers, sales, and S&T-translating technical expertise into commercial advantage while ensuring flawless product performance from launch through lifecycle management.
Key Responsibilities
Team Leadership & Development
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Lead, mentor, and scale a regional team of Technical Service Representatives, establishing clear performance metrics and development pathways
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Support technical service training internally and externally
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Ensure efficient and effective utilization of technical service assets and resources
Customer Service Excellence
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Lead team to deliver technical service on time according to customer requirements and expectations
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Implement technical service activities to fulfill service-level agreements with customers
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Look at options to improve productivity and costs in our customers line with activities that increase output, decrease scrap, improve curing profiles among others
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Monitor and ensure compliance with contractual technical service requirements for key customers
Technical Problem Resolution
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Lead investigation and reporting of customer product complaints, including on-site visits for problem assessment and resolution
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Provide comprehensive technical service throughout the entire paint process to meet quality and cost targets
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Support customers in product application-related issues
New Product Introduction & Optimization
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Coordinate and support introduction trials of new and modified technology at customer plants
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Assist in secure product launches, providing feedback to adapt formulations and sales tools
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Monitor PPG product performance in customer production and provide feedback to technical team for formula optimization
Secure Launch
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Working in close collaboration with sales organization, ensure that the Secure Launch is successfully implemented for each opportunity
Customer Relationship & Market Intelligence
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Build effective customer relationships and gain deep understanding of their processes
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Network and share information with customers to add value to their business
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Maintain current understanding of industry trends and technical developments affecting target customers
Performance Management & Compliance
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Manage collection and reporting of product and operational KPIs at customer production lines
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Manage and improve technical service procedures and standards
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Comply with Company & statutory EHS regulations and quality systems
Qualifications
1. Degree in Chemical Engineering, Chemistry or equivalent
2. Proven experience in technical service, sales, or a related role, minimum of 10 years’ working experience in the lab and/or technical service management.
3. Effective problem solving and communication skills are required.
4. Well-versed in coating raw material and application. Good knowledge of coating formulation, defect analysis, surface preparation, and application equipment 5. Result-oriented, resourceful and a team player with the ability to work independently and in a dynamic & challenging environment.
6. Excellent interpersonal & communication skills while proficiency in verbal & written English and local language.
7. Ability to develop the competency of subordinates.
8. 40-50% regional travel for customer sites, launches, and critical issue resolution
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email [email protected].
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
