Are you passionate about helping customers maximize value through innovative AI-powered solutions?
Would you like to join a global leader in Legal Analytics and Technology?
We aer looking for Customer Success Consultant in Shenzhen/Guangzhou, are you the one?
Role Overview
As a Customer Success Consultant, you will support the successful localization, implementation, and continuous growth of Lexis+ AI in the China market. You will play a critical role in enhancing customer experience, driving product adoption, and increasing long-term customer value.
This role offers the opportunity to work at the forefront of legal technology and AI innovation while collaborating closely with Sales, Support, and Product teams to deliver outstanding customer outcomes.
- Play a key role in the local market rollout and adoption of Lexis+ AI, driving the integration of legal technology with customer needs.
- Lead customer lifecycle value enhancement, from onboarding and training to long-term engagement and retention, directly contributing to business growth.
- Work cross-functionally to build efficient collaboration processes across sales, product, and support teams.
- Gain exposure to cutting-edge legal technology and AI solutions, with strong opportunities for professional growth and career development.
- Competitive compensation and benefits package, including a minimum of 15 days of annual leave.
- Modern and comfortable office environment with height-adjustable desks.
- Conduct in-depth research on Chinese customers’ usage scenarios and business needs related to Lexis+ AI, and develop localized training materials, user guides, and best practices.
- Lead customer onboarding, product training, and go-live support to ensure smooth adoption for new clients and sustained engagement for existing customers.
- Partner closely with the Sales team to deliver localized product demonstrations and customer presentations.
- Optimize collaboration workflows between Sales and Technical Support teams to improve responsiveness and accelerate deal conversion.
- Work closely with Sales Managers to develop customer retention and growth strategies, enhancing customer satisfaction, product adoption, and client loyalty.
- Monitor customer engagement and proactively identify opportunities to improve customer success outcomes and account growth.
- Act as a trusted advisor to clients by providing ongoing product usage guidance and support.
- Bachelor’s degree or above.
- Experience in Customer Success, Account Management, Training, SaaS, Legal Technology, or related fields is preferred.
- Strong communication and presentation skills with a customer-centric mindset.
- Ability to collaborate effectively across teams in a fast-paced environment.
- Passion for AI, legal technology, and digital transformation.
- Fluent Mandarin and English communication skills are preferred.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you:
"We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical and Life Insurance: Coverage for Medical and life risk.
- Long-Service Award: Recognition for loyalty and dedication.
- Marriage and New Baby Gifts: Celebratory tokens for special life events.
- Festivals and Birthday Gifts: Spreading joy on occasions that matter.
- Annual Medical Check-up: Prioritizing employee well-being through regular health check-ups.
- Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user-friendly platform.
- Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave Gazetted Public Holiday
- Family Care leave (Maternity/Paternity Leave and Adoption Leave)"
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.







We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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