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High Value Relationship Manager

Standard Chartered -
上海市

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职位详情

终身制
13 天前

完整职位描述

Requisition Number: 55023

Job Location: Shanghai, CHN

Global Grade: Band 7

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 27/05/2026

Posting End Date: 15/06/2026

Job Summary

Driving business targets of the SME Banking segment. Keep abreast with SME Banking market developments to achieve better customer service and sharpened sales focus.
To acquiring new client relationships to grow the upper segment business and deepen existing client relationships meeting upper segment definitions.
In line with the commitment to serve SME segment by supporting their high-quality development needs, SME department will continue to extend the coverage of financial services, uplift comprehensive financial service capabilities for SMEs, as well as provide one-bank financial solution to support SMEs’ whole life cycle growth (from start-up to cross-border expansion).

Key Responsibilities

Strategy & Business

Achieve individual financial and non-financial targets while contributing towards team’s overall deliverables through:
Effectively generating new business – identify prospects and convert in line with the Bank’s appetite.
Strategically formulating account plan – provide clients’ needs-based solutions, structure appropriate credit facility, and execute various banking transactions.
Proactively building trusted client relationships – maintain a portfolio of active and growing customers.
For the scenarios that will trigger Performance Improvement Plan (PIP), please refer to the SME Banking Sales Productivity Management Mechanism and the local performance/productivity requirements setup by regional/city management per region/city business strategies.
Build and expand existing client relationships through pro-active contact, account planning, wallet sizing and effective pipeline management.
Identify and prioritize activities to maximize revenue contribution from allocated client portfolio.
Consult and recommend strategies where account management or recovery is needed on problem accounts, assisting credit in identifying sources from minimizing loan losses.
Work effectively across geographic borders with customers to deepen relationships with the Bank.
Generate creative ideas on customer acquisition and products/ services.
To provide one-stop service to SME banking upper segment clients with flexible financial solutions, multi-channel servicing and cross-border capabilities, including commercializing business opportunities of cash management solution, supply chain management, cross-border proposition and working capital financing.
To collaborate with CCIB/Affluent to provide total solution to growing enterprise.

Keep abreast of SME banking market in term of products and services across markets and among competitors, to support the SME Banking in driving key products and/or service.
Assist CPMS product sales to provide relevant service (including. FX forward, Structured Deposit and other etc.) to SME banking upper segment clients based on their needs.
Responsible for identifying the business monitoring and testing and reporting findings, exceptions, and results from monitoring/testing activities.
To monitor and ensure strict execution of KYC policy within the SME Banking.
To constantly operate within the compliance’s guidelines set by group standard and/or local regulations.

People & Talent

Perform professionally as a team player to lead, co-work, or support in all SME Banking related initiatives.
Enhance & multiply the quality & depth of direct reports in SME Banking family.
Drive performance through clear objectives via KPIs.

Risk Management & Governance

Ensure effective and efficient operations without sacrifice on control and service quality. Continually look at opportunities for process improvements.
Work effectively across SCB, using values behaviours to drive sustainable business growth.
Adherence to laws and regulations, internal risk and compliance policies (including anti-money laundering, sanction, anti-bribery & corruption and relevant FCC risks) and the Group Code of Conduct

Compliance & Control

Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
Contribute towards achieving and maintaining satisfactory audit rating.
Contribute towards ensuring that the value stream is fit for growth and have effective controls framework.

Fully understand the importance of fraud prevention, prevent fraud risks, maintain safe and steady operation of the position, implement regulatory requirements of fraud prevention, strictly execute DOIs of the department, ensure to complete relevant trainings and embed fraud prevention in daily work.”
Fully understand the importance of consumer rights protection, prevent damage to consumer’s best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work.”
Failing to pass WRB essential for sales will be considered as assessment basis for job incompetency.
Be responsible ensuring strict execution of AML CDD/Sanction policy when onboarding clients and client management during client life cycle with SCB.
Timely perform all CDD reviews ensuring no overdue and/or hard hold.
Accountable for implementing and complying with AML CDD/Sanction requirements when performing duties:
Ensure timely escalation of suspected or known transactions which are in breach of Group policy and procedures or local regulatory requirements.
Full compliance with AML CDD/Sanction related policy and procedures of Group, Country and local regulatory when performing BAU tasks.
To comply with all compliance requirements with high alertness to MLP procedures and take the lead at all times to be alert to unusual or possibly suspicious customer activity and must report/escalate up on any suspicious transaction.
Follow the deduction rules for BAD advance payment rate of Sales Service Quality

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles. Act responsibly and within your authority, Use good judgment, Speaking Up, Comply with laws, regulations and Group standards, Fight financial crime, Reject bribery and corruption, Ensure fair outcomes for clients, Manage conflicts of interest, Do not engage in or support insider dealing, Protect confidential information, Compete fairly in the market place, Treat colleagues fairly and with respect, Be open and honest with regulators – give them your full co-operation, Respect our communities and the environment
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Stakeholder

Credit Risk Management / Approvers
Credit Analysts
CRC
Trade / Cash Specialists
Trade / Cash Operations
Audit
Affluent/CCIB Bank

Other Responsibilities

Embed Here for good and the Group’s brand and values in the region/country.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies.
Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities.

Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.
Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections.
Cooperate with any investigations or reviews on regulatory failure such as accountability review.
Understand, acknowledge, and comply with the requirements as set by all applicable regulators.
Ensure to perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.
Ensure to timely handling the various regulatory requirements under appropriate permission, e.g. report, survey, consulting paper, research paper, inspection, regulator queries regarding regulatory submission (if any), etc.
Properly perform the duties on management and ensure the effectiveness of internal control.
Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership.
Be responsible for significant losses due to failure of effectiveness of internal control.

Skills and Experience

Cash Management Services
Credit Analysis and Verification
Small Business Banking
Customer Experience Management
Liquidity Management

Qualifications

University degree in Finance or related discipline is preferred.
Minimum 8 years of similar frontline experience in SME / Commercial Banking with other banks in China.
Having prior experience of onboarding clients with STO > USD25mil.
Knowledge of trade finance products, treasury and transaction management, cross-border financing preferred.
Knowledge of SME upper segment client offerings and market / competitive landscape in the SME upper space.
Strong business understanding, credit risk analysis and financial knowledge.
Strong inter-personal skills and client relationship management experience.
Experience in prospecting, client pitching, sales and account planning.
Knowledge of processes related to client acquisition, privacy, regulatory compliance, KYC and CDD.
Experience in selling to corporate customers, specifically to small and medium enterprises (SME) preferred.
Good marketing, communication, and interpersonal skill preferred.
Willing to work under pressure.
Proactive, positive attitude, customer oriented, self-motivated & a strong champion of teamwork spirit.
Good command in written English preferred.

Other than above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.
Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements, or failing to pass the WRB essential, the employee will be deemed not meeting the recruitment requirement for passing probation, and the Bank is entitled to terminate the employee’s employment contract immediately. For employee who has passed the probation, failing to pass the WRB essential will be taken as assessment basis for job incompetency.
Before attend and pass the WRB essential class, the employee should not perform any kind of business communication / engagement to customers.
above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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trade product specialist 个职位

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Product Sales - Cash & Trade, Transaction Banking

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