8 个优质customer service officer职位（正在招聘！）

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TB FI Sales

Standard Chartered -
北京市

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职位详情

终身制
1 天前

完整职位描述

Requisition Number: 55804

Job Location: Beijing, CHN

Global Grade: Band 5

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 08/06/2026

Posting End Date:

Job Summary

Responsible for Cash & Trade business for PayTech client segment. Actively identify client needs across full set of SCB product capabilities, originate new business and grow the franchise by capitalising on bank competitive attributes (network) and developing new relationships where required.

Key Responsibilities

Strategy

To execute and manage the strategy for selling solutions across all Transaction Banking products to a portfolio of PayTech clients.

Business

Working in conjunction with coverage team, to support activity targets for the Correspondent and PayTech client portfolio (based on client account planning) and support calling effort actively call to ensure client relationship strategies are implemented.
To manage transfer of best practices between markets, in order to leverage Transaction Banking capabilities with the client portfolio.
Responsible for maintaining sustainable growth of revenue.
To support Sales officer on Revenue and sales monitoring for Cash and Trade from Bank clients (non-TB FI sales revenue for direct TB FI Sales covered clients)
Revenue monitoring and responsibility for non-Corr. B products (directly covered relationships)

Processes

To support the Transaction Banking relationship across all products for a portfolio of PayTech clients.
To undertake and manage RFP and deal processes for specific client base, to ensure optimal solution provided and presented to the customer; working with sales, product management and operations to deliver the desired results. To ensure smooth deal implementation and adherence to high levels of service quality.
To provide feedback to Product Management on customer needs, trends, and market intelligence, and to provide direction on proposed project programme initiatives to central product management teams.
Support Lead regular pricing reviews, including impact of waivers or non-standard pricing and implement appropriate local pricing at a product level.
Ensure that the service team does regular reviews with clients to validate their service levels and implement client feedback wherever possible.
Ensure that the business meets its obligation vis-à-vis prevention of Money Laundering under group policy and standards and under the local laws and regulations.
Ensure that clients are serviced promptly and quickly by the service team.
Conduct Market events to share best practices standards and raise SCB visibility.

People & Talent

Work towards team building and their education. Ensure all e-learnings/trainings for the team are duly completed.
Implement succession strategy and develop future leaders.
Strengthen partner relationships.
Networking with other countries, region, and group.
No failed audits and full cooperation with internal/external auditors.
Promote and perform community activities.

Risk Management

Ensure adherence to risk management framework in identifying, controlling, monitoring, and reporting of risk.
Ensure sufficient actions are undertaken to mitigate, reduce and contain the identified operational risks.
Undertake and/ or coordinate periodic business monitoring activities, escalating issues to the segment head.
Work in conjunction with TBSMs and FI to engage the client for successful closure of all RFIs.
Ensure adherence to all FCC policies.
While ownership rests with Coverage team, facilitate the obtain documentation for any escalation cases.
Ensure adherence to all internal and external regulations to embed compliance risk monitoring as an integral part of the Business process for example quarterly reviews, e-learning, leave plans etc.

Governance

Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

Global Head of TB FI Sales
Global Account Managers and Relationship Managers
TB Product
TB Implementation
TB Service Managers (TBSM)
Credit, Risk & Compliance team in the region / country as appropriate

Other Responsibilities

Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience

Sales Proposal & Presentation
Client Relationship Management
Cross Selling
Strategic Sales Planning
Good Understanding of Cash & Trade

Qualifications

University degree holder
Minimum 10 years of relevant Transaction Banking sales experience, ideally in the international/regional environment preferably with a good understanding of the market competitive landscape. Experience in handling cross border payments for financial institutions/paytech companies would be an added advantage
Expertise in the payment environment, infrastructure and emerging trends in the payment space particularly cross border payments is a prerequisite
Strong communication and influencing skills, proven track record to work in a collaborative cross-border team environment with multi-cultural stakeholders.
Strong analytical and problem-solving skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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customer service officer 个职位

TB FI Sales

Materials Inspector

Surveyor

Engineering Manager

Bilingual (Korean-English) Customer Support

Senior Relationship Manager

Head of Data Technology HBCN

Chief Security Officer

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