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Broad outline of the Role
The role is responsible for product management, value proposition, market strategy, product positioning, development, scaling up of product and developing new /enhanced services or features in the respective areas of Managed Enterprise Wi-Fi & LAN and Network domains. The objective is to ensure an increase in product and service profitability, revenue, and market competitiveness of the product. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.
Minimum Qualifications & Experience
- Bachelors Degree in engineering or business or equivalent qualification
- A Management Degree in marketing or Product Management experience is a plus.
7-12 years in product management/sales related experience
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Other Knowledge & Skills
- Technical and commercial orientation
- Good knowledge of local market
- Solution orientation, ability to perceive end to end solution.
- Data analysis (based on consultant reports) and representation.
- Strong business acumen and industry knowledge
- Experience in delivering finely tuned product marketing strategies.
- Exceptional writing and editing skills, combined with strong presentation skills.
Product Architecting, Engineering and Product Management
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Key Responsibilities
- Define product requirements and lead or own product development from concept to launch (with accountability for product delivery). Ownership of building product roadmaps and offerings and ensuring governance to drive implementation.
- Facilitate and support smooth and fast customer order journey. Support and propose improvements in systems, process to improve CSAT. Closely work IT teams to build a digital journey platform and experience for customers.
- Develop and implement product plans that include value proposition, pricing, positioning, channels, promotions, and packaging, collateral support, and sales support or infrastructure plan to drive the successful acquisition and retention of customers. Define a 'go to market model' within the existing sales or channel strategy.
- Specify, monitor and manage product financial, technical, service and operational performance levels. ? Tracking the product(s) P and L, revenue, new business, and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes or optimized profit.
- Provide timely and accurate forecasts for and reporting on product or solution revenues and costs.
- Define the product's value proposition for Sales. Engage in product education or Trainings, through available channel. Provide Sales and commercials teams with appropriate pricing guidelines and support special pricing and special solutioning on need basis.
- The role will be an individual contributor.
Major Activities (Responsibilities)
- Map existing service ecosystems and service delivery processes
- Identify frameworks best suited to project needs and emerging insights along the service delivery, for front and back-office processes (e.g., customer journeys, service blueprints, ecosystem maps) that include metrics to help monitor service performance through time
- Orchestrate and lead co-creation workshops with product team, partners, and CFTs to drive the analysis of current services and the design of improved/new services
- Frame and consolidate service value propositions for service users and service providers
- Orchestrate service test sessions using prototyping tools and techniques (digital/physical mock-ups of touchpoints, service scripts, pilot protocols etc.) with users and providers to validate service components and define detailed service requirements
- Develops, delivers and advises on processes and activities for the delivery of business change/transformation programs, driving efficiencies and reducing waste across the business;
- Drives the delivery of activities for process redesign/automation, operating model redesign and implementation, strategy deployment, methodology creation and roll out or other such initiatives;
- Embeds tools and techniques for continuous improvement across the wider community as and when required;
- Delivers best business practices within the organization and builds own awareness of discipline, industry and market trends externally;
- Builds solid relations and works closely with internal stakeholders (including Business Managers) to proactively identify opportunities for improvement, providing insight, recommendations and closed loop feedback reporting;
- Uses best practice knowledge to support promoting culture change and influence internal partners by training, coaching and sharing best practices in structured problem solving, process improvement, process management and operational routines;
- Advocates the Business/Process Improvement model, acting as the gatekeeper for processes, communications, enablers and methodologies, which interact across functions ensuring any changes are subject to impact assessments and approvals;
- Conduct detailed diagnostic of current business processes/operations to identify inefficiencies, areas for improvement and opportunities
- Recommend Transformation and Automation solutions with substantiated with thorough data analysis
- Collaborate with stakeholders to draft a detailed Transformation strategy and roadmap aligned with the product’s Organizational goals
- Lead change management efforts to ensure a smooth transition to new processes and technologies
- Engage with key stakeholders to address concerns, provide guidance, and foster a positive attitude towards change and Foster collaboration and effective communication, working closely with cross functional teams
- Set technical direction for the L2C Provision, T2R and Numbering Domain, responsible for the solution designs, key design decisions and supporting the deployed solution.
- Work with the primary stakeholders to design and deliver a roadmap of IT system services that enable the launch of new propositions that exploit the network.
- Translate business and derived requirements (both functional and non-functional) into a coherent design that integrates all aspects of the solution (network, system, process and people) and ensure it works end-to-end.
- Ensure that the Domain solution designs are high quality, cost-effective and delivered on time.
- Follow an agile methodology, providing iterative software design and delivery using user stories across a number of releases.
- Responsible for design decisions covering how multiple components will work together to provide a solution that fulfils the needs of the customer.
- Contributes to ensuring end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
- Supports the process of ensuring customer SLA delivery, service availability, quality and continuity assurance;
- Assists with consolidation of Service Assurance function for IT and Networks, (incidents, problem and change management)
- Maintains solid relations and provides clear vendor and partner management, controls the scope of maintenance contracts and any kind of managed service contracts related to network and operations.
