The Site IT Manager serves as the primary liaison for all IT-related business needs within the plant. This role involves managing customer expectations and requirements, utilizing IT metrics, scorecards, and reporting to facilitate communication between the business and technical communities. The IT Manager must effectively collaborate with other IT Service Teams and various functional areas across the region's locations. Additionally, the IT Manager works closely with site application owners and Service teams to ensure the delivery of high-quality IT services to the sites under their responsibility.
Key aspects of the role include
- Accountable to the business for overall site IT delivery.
- Responsible for managing Information Technology projects from conception to completion, encompassing a broad range of IT initiatives, setting priorities, and delivering quality solutions to support BorgWarner’s business.
- Provides project management and IT expertise for application software projects and system support, including ongoing maintenance and support of existing business systems.
- Establishes and maintains positive business and IT relationships to ensure alignment with business priorities and adherence to IT standards.
- Technical and relationship skills are applied to effectively manage the area of responsibility.
Project and IT Service Management:
Plan, coordinate, and manage the IT activities of a site, including developing an LRP, creating and maintaining forecasts, and planning for Cyber Risk and Resiliency remediation.
Support regional Service Delivery functions, including the Service Desk and IT Governance (ITIL, PMO, Financials).
Focus on managing Client Technicians to deliver the expected service demand of the sites.
Support Site Scorecards reviews for sites of responsibility.
Provide reports on an agreed schedule (or on request), including management and financial performance reports.
Attend client service review meetings, covering performance reports, service improvements, quality, and processes.
Establish and implement short and long-term services to customers within reasonable schedules and budgets.
Execute vendor management, including managing suppliers and outsourcing contracts. Drive the ITIL framework throughout the IT organization, including incident/problem management, change management, service level management, and financial management.
Apply Project Management Methodologies/Processes.
Conduct Root-Cause Analysis.
Technology Integration:
Ensure that all IT services are seamlessly delivered to clients of the organization. Understand business needs and communicate deliverables by being a member of the site management staff.
Connect the business to technology.
Communication and Stakeholder Management:
Manage expectations and communication with business stakeholders.
Oversee communication and feedback between the business and IT teams. Maintain and support the enterprise IT Service Catalog, Service Level Agreements, and Strategy.
Establish good communication and working relationships with users and other sources of support and assistance, such as the Plant Management Team and Staff, Business Application Owners, Infrastructure Service Teams, and Enterprise Level Service Areas.
Financial and Budget Management:
Make recommendations with financial impact in mind.
Manage the local budget and ensure cost-effectiveness within their area of responsibility.
Communicate and manage the regional Chargeback and Allocation model.
Process Improvement and Quality Assurance:
Implement process improvements, policies, and best practices.
Ensure quality services are provided to the agreed SLA. Follow specified systems, processes, and methodologies to ensure effective monitoring, control, and support of service delivery.
Monitoring and improving KPIs, customer satisfaction, and feedback on IT services while aligning with regional leads to ensure consistency.
Action Oriented- Motivating Others
- Priority Setting
- Functional/Technical Skills
- Customer focus
- Informing
- Problem Solving
- Learning on the Fly
- Conflict Management
- Interpersonal Savvy
SAFETY
This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every reasonable precaution in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.
INTERNAL CUSTOMERS/CONTACTS
- Plant Management Team and business key users
- TTT China Reporting Units in All Functional Areas
EXTERNAL CUSTOMERS/CONTACTS
- Consultants
- Vendors
- Customers
Bachelor’s degree in computer science, MIS, Engineering, or a related technical field; Master’s degree is a plus.
Over 10 years of experience in Information Technology, including at least 3 years in IT service management.
Experience with ERP (SAP), Digitalization(RPA, AI), OA (Microsoft / SharePoint), and Infrastructure areas.
Experience working in a matrixed global organization.
Experience working with the Automotive sector/organizations.
Experience with the ITIL framework; certification is a plus.
Demonstrable experience in a Business Relationship management capacity.
Experienced in business case and ROI development.
Experienced in functional and technical specification design.
Strong team and project management skills; PMP Certification preferred.
Excellent program and project management skills.
Proven ability to prioritize multiple projects, meet tight deadlines, and handle changing priorities.
Strong priority-setting and planning skills.
Ability to work independently with minimal supervision.
Ability to establish and maintain effective working relationships with various stakeholders (shop floor, department managers, plant managers, and VIPs); work harmoniously and effectively as part of a global team.
Ability to provide IT solutions that meet business needs while staying within budget and often rapid timelines.
Results-oriented with strong problem-solving and analytical skills.
Ability to achieve results by working through systems and relationships.
Ability to respond with a sense of urgency to meet deadlines.
Detail-oriented.
Excellent interpersonal, oral, and written communication skills in both local and English languages.
Ability to understand complex business requirements and recommend solutions.
Ability to understand and implement new technology.
Strong desire and ability to solve complex issues/problems.
Knowledge and experience with IT controls and governance.
Ability to use judgment and initiative in problem resolution.
Comfortable presenting technical topics to business associates.
Ability to develop appropriation requests and cost justification for IT projects.
The statements in this job description are intended to describe the general nature and level of work being performed. They are not intended as an exhaustive list of all responsibilities, duties and skills required. They may be supplemented as necessary.
Internal Use Only: Salary
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