Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Suzhou is an upcoming luxury urban resort set on the east bank of Jinji Lake, within Suzhou’s emerging Central Business District. Scheduled to open in 2026, the property has been designed as a low‑rise lakeside sanctuary surrounded by landscaped gardens, parks, and waterfront walkways, while offering direct access to nearby commercial and retail areas.
The hotel will feature 146 elegantly crafted guestrooms and suites, many with private balconies overlooking Jinji Lake and Suzhou’s skyline. Guests will enjoy a selection of dining experiences including three restaurants, a lounge, bar, and cakeshop, along with al fresco options set within tranquil garden spaces.
W are looking for a transformative Director of IT who will be responsible for shaping and nurturing a workplace culture that attracts, inspires, and supports colleagues at every stage of their journey. This role focuses on developing a positive, inclusive, and high-performing environment that reflects the values and vision of the resort.
- Develop and execute the property’s IT strategy, ensuring alignment with operational goals, guest experience standards, and long-term business objectives.
- Oversee the daily operation and security of all IT systems, including network infrastructure, servers, PMS, POS, telephony, Wi-Fi, and guest-facing technologies.
- Ensure robust data protection and cybersecurity protocols are in place, continuously monitored, and regularly updated to protect all sensitive information.
- Manage IT projects and system upgrades, coordinating with internal teams and external vendors to ensure smooth implementation and minimal disruption.
- Provide responsive IT support to all departments, ensuring timely resolution of technical issues and maintaining operational continuity.
- Lead the IT budget planning and asset management, including procurement, software licensing, contract negotiation, and cost efficiency.
- Ensure full compliance with legal, corporate, and regulatory requirements, such as data privacy laws (e.g. GDPR) and payment security standards (e.g. PCI-DSS).
- Train and guide property teams on IT systems and digital tools, promoting user competence and digital literacy across the organization.
- Collaborate closely with department heads to understand their technology needs and identify digital solutions that enhance efficiency and service delivery.
- Stay updated on technology trends in hospitality, evaluating and recommending innovations that improve operations, guest experience, and security.
- Proven experience in a senior IT leadership role, preferably within luxury hospitality or multi-outlet operations.
- Strong knowledge of hospitality systems such as PMS, POS, CRM, VOIP, and guest-facing technologies.
- Expertise in IT infrastructure, network security, and data protection best practices.
- Excellent project management skills and the ability to lead complex system integrations or migrations.
- A strategic mindset with hands-on capabilities and a solution-driven approach.
- Strong leadership and communication skills, with the ability to collaborate across all levels and departments.
- High level of discretion, reliability, and commitment to confidentiality and data integrity.
- Ability to thrive in a fast-paced, guest-focused environment with high service expectations.
- Fluency in English; additional languages are an advantage.
- Degree in Information Technology, Computer Science, or a related field; certifications in cybersecurity or network administration are a plus.
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
