Customer Quality Leadership (Executive Interface):
Serve as the primary quality representative for assigned APAC customers, leading critical customer communications, escalations, and executive engagements.
Customer Voice (VOC) & Scorecards:
Capture, trend, and analyze VOC through structured customer scorecards; align insights across global CQMs and translate into coordinated improvement initiatives.
8D & Product Return Investigations:
Drive customer-facing 8D investigations, ensuring clear problem definition, aligned scope, and coordination across FAEs, CQEs, factories, and investigation centers to deliver robust root cause analysis and corrective actions.
Continuous Improvement & Standardization:
Identify systemic gaps from recurring issues, drive standardization of best practices, and verify sustained effectiveness through metrics, follow-up, and standard process adherence.
Data, Metrics & Executive Readouts:
Translate quality and reliability data into executive-ready insights, risks, and recommendations to enable informed decision-making (e.g., Excel, Minitab, Power BI).
Cross-Functional Alignment:
Drive cross-functional alignment across regional CQMs, Sales, Service, Engineering, Operations, and Quality functions.
Customer Engagement & On-Site Support:
Lead customer meetings, reviews, audits, and on-site engagements.
Ability to travel up to 30% across the APAC region.
