We are seeking a proactive and detail-oriented Origin Operations Coordinator to support the execution of international freight operations across Asia. Based in China, this role will work closely with clients, carriers, suppliers, and global teams to ensure shipments are managed efficiently, documentation is accurate, and customer expectations are consistently met.
我们正在招聘一位积极主动且注重细节的 始发地运营协调员（Origin Operations Coordinator，以支持亚洲地区的国际货运运营执行。该职位将常驻中国，与客户、承运人、供应商及全球团队紧密合作，确保货物运输高效管理、文件准确无误，并持续满足客户的期望。Key ResponsibilitiesKey Responsibilities / 主要职责
- Manage international shipments end-to-end across various transport modes (air, sea, road, or rail), ensuring timely and efficient delivery. 端到端管理国际货运，包括空运、海运、陆运（公路/铁路）等多种运输方式，确保货物及时、高效交付。
- Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement. 与客户、承运人及第三方物流提供商协调配合，确保货物运输流程无缝衔接。
- Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments. 在数字平台上维护最新且准确的货物数据，及时向客户通报运输状态。
- Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction. 监控货运进度，主动处理延误或突发问题，以确保客户满意度。
- Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements. 制作并审核所有必要的运输文件，包括航空运单（AWB, CMR、提单（B/L）及其他运输方式所需的文件，以符合法规和客户要求。
- Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries. 与客户保持清晰、及时的沟通，提供运输更新、问题解决方案并及时回复咨询。
- Ensure compliance with international shipping regulations and company policies across all modes of transport. 确保所有运输方式均符合国际货运法规及公司政策。
- Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients. 识别运营流程优化机会，提升客户的供应链效率。
- Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences. 与内部团队协作，解决各类问题，提升服务质量，为客户提供卓越体验。
- Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage. 为客户运营提供洞察和反馈，助力制定供应链战略，打造竞争优势。
Skills Knowledge and ExpertiseSkills, Knowledge and Expertise / 技能、知识与专长Soft Skills / 软技能
- Strong communication skills: Ability to clearly liaise with customers, internal teams, and external partners. Will need English and Mandarin. 优秀的沟通能力：能够清晰地与客户、内部团队及外部合作伙伴进行沟通。需具备良好的英语和普通话能力。
- Customer-focused problem-solving: Demonstrates initiative in resolving client challenges and exceeding expectations. 以客户为导向的问题解决能力：主动解决客户面临的问题，并超越客户期望。
- Adaptability: Flexibility to adjust to dynamic situations, shifting priorities, and fast-paced environments. 适应能力：能够灵活应对动态变化、优先级调整及快节奏的工作环境。
- Time management: Effectively prioritises tasks to meet deadlines and operational requirements. 时间管理能力：有效优先排序任务，确保按时完成截止日期和运营要求。
- Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals. 团队协作：与同事及合作伙伴高效协作，共同达成目标。
- Organisation: Maintains a structured and methodical approach to managing shipment details and client requirements. 组织能力：以结构化、系统化的方式管理货运细节和客户需求。
- Critical thinking: Analyses data and situations logically to make sound operational decisions. 批判性思维：逻辑分析数据和情况，做出合理的运营决策。
- Conflict resolution: Resolves disputes constructively, maintaining professionalism and customer trust. 冲突解决能力：以建设性的方式处理纠纷，保持专业形象并维护客户信任。
Technical / Competency Skills / 技术与专业能力
- International transportation knowledge: In-depth understanding of supply chain processes, shipping modes, and cargo movements. 国际运输知识：深入了解供应链流程、运输方式及货物运输管理。
- Digital platform proficiency: Ability to update and manage shipment details on digital logistics platforms with precision. 数字平台熟练度：能够精准地在物流数字平台上更新和管理货运信息。
- Documentation expertise: Skilled in producing and reviewing shipping documents, including Air Waybills (AWBs), CMRs, Bills of Lading, Invoices, and Packing Lists, etc. 文件处理专长：熟练制作和审核运输文件，包括航空运单（AWB）、CMR、提单（B/L）、发票、装箱单等。
- Regulatory compliance: Familiarity with international trade laws, customs regulations, and freight documentation across multiple transport modes. 法规合规：熟悉国际贸易法律法规、海关规定以及多式联运的货运文件要求。
- Operational analytics: Ability to track key shipment metrics, identify trends, and implement process improvements. 运营分析能力：能够跟踪关键货运指标，发现趋势并推动流程改进。
- Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery. 客户关系管理：通过优质服务维持并加强客户关系。
- Attention to detail: Ensures shipment accuracy, compliance, and data integrity throughout the operational process. 细致入微：确保货运准确性、合规性及数据完整性。
- Vendor coordination: Experience working with carriers, freight forwarders, and 3PL providers to manage logistics requirements. 供应商协调：具备与承运人、货代及第三方物流（3PL）提供商合作、管理物流需求的经验。
Work Location: Remote
