Order Management Specialist
POSITION:
Order Management Specialist
DEPARTMENT:
Customer Account Management – CAM Order Management
COMPANY SUMMARY:
Loftware, Inc.’s end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. Offering the industry’s most comprehensive digital platform with SaaS, cloud-based and on-premise solutions, Loftware redefines how enterprises create, manage and print complex labeling and packaging artwork and scale across their operations. Loftware solutions integrate with SAP®, Oracle® and other enterprise applications to produce mission-critical barcode labels, documents, RFID smart tags and packaging artwork. Our combined platform enables customers to uniquely meet regulatory mandates, mitigate risk, reduce complexity, ensure traceability, improve time to market and optimize costs as they meet customer-specific, brand, regional and regulatory requirements with unprecedented speed and agility. No matter what the challenge – digital transformation, time to market, or brand authenticity - Loftware is committed to helping companies make their mark.
POSITION DESCRIPTION:
The Order Management Specialist supports the Customer Account Management (CAM) function by managing order processing activities for the China region in close collaboration with the EMEA order processing team. This role is responsible for license generation, price quotations, contract administration, and maintaining accurate order records within Salesforce and other corporate systems. The position works cross‑functionally with Sales, Finance, Partners, and Legal teams to resolve order‑related issues, support receivables collection, and ensure timely VAT issuance, requiring strong coordination skills, attention to detail, and effective communication within a global environment.
RESPONSIBILITIES:
- Be the initial point of contact, working with the EMEA Order Processing team for Chinese order processing, generating licenses, price quotations, product information, contract administration, ensuring correct payment processing, and research of order histories for resolution of customer service issues on Salesforce and other corporate systems.
- You will be responsible for booking enterprise and subscription deals.
- Collaborate with Sales and Partner teams on order processing issues.
- You will review software purchase order contracts and work alongside Business Partners, Deal Desk, Credit, Contract and Order Management teams to ensure the contract is accurate.
- You will use (i) Salesforce and (ii) SAP to book enterprise opportunities and contracts for accurate downstream invoicing.
- Support Finance team to collect receivables and issue Tax VAT for customers.
- Any other responsibilities as the Team requires.
WHAT YOU’LL NEED:
- 2+ years of experience in Order Management: Software contract management, deal desk or software billing experience in this sector.
- Experience utilizing SAP; additionally, while the business currently uses Salesforce, however if you have experience with another CRM or you have used an internal CRM it will also be considered.
- Experience in working with common business tools such as Microsoft Office
- Ability to work independently and as part of a global, cross functional team
- Strong written and verbal communication skills in English
- Excellent people skills to interact with colleagues, cross-functional teams, and third parties. It is critical that you are able to work cross functionally with multiple international teams.
- Bachelor’s degree
HOW TO SET YOURSELF APART:
- Exhibit flexibility and willingness to take on new responsibilities and assignments as they are identified and to assist with various ad hoc projects as needed.
- Personal qualities of integrity, credibility, and unwavering commitment to the company’s mission; a proactive, hands-on strategic thinker.
- Demonstrate detail-oriented professionalism with exceptional research, oral, writing, and organizing abilities. Ability to pinpoint factual and grammatical errors in legal documents and re-write pertinent legal information in a manner that is easy to understand for both clients and attorneys.
- Flexibility and willingness to work on a broad variety of business matters.
LOCATION: Zhongshan, China
