JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
职位名称:综合设施管理(IFM)前台专员
汇报对象: IFM运营主管 / 行政经理
职位类型: 全职
职位概述
作为综合设施管理(IFM)体系的关键一线岗位,本职位负责统筹办公楼前台日常运营,高效衔接外部物业管理方与内部员工/访客需求。需熟练处理门禁权限、公共区域报修、空调照明加时等大物业对接事务,同时全面负责办公室内部行政支持、访客管理、供应商协调及环境巡检等工作。此外,需专业接听总机电话,具备处理供应商(含服务类卖家)纠纷的流程执行能力,并严格遵循客户公司制度开展各项工作。岗位要求具备良好的英语口语沟通能力,以支持国际化办公环境下的多语言协作。
主要职责
一、大物业沟通与对接
- 作为公司与大楼物业管理方的主要联络窗口,协调处理所有物业相关事宜;
- 办理员工及临时人员的门禁权限申请、变更与注销,确保权限准确、及时生效;
- 提交并跟进公共区域(如大堂、电梯、卫生间、走廊等)的设施报修,推动物业闭环处理;
- 受理部门加班需求,统一向物业申请空调、照明等设备的延时使用服务,并确认执行情况;
- 及时传达物业通知(如停水停电、消防演练、施工安排等),并协调内部响应。
二、内部行政与办公支持
- 负责员工人脸识别系统的信息录入、更新与权限配置,保障门禁系统正常运行;
- 管理访客预约系统,审核预约信息,发放访客凭证,并做好登记备案;
- 提供专业、友好的访客接待服务,包括引导、通知被访人、提供等候区支持等;
- 统筹办公物料(如文具、打印耗材、茶水间用品等)的库存巡检与预定补给;
- 对接保洁、绿植、快递、饮用水、办公设备维保等日常服务供应商,监督服务质量;
- 执行办公室每日巡检(包括前台区域、会议室、茶水间、卫生间等),记录异常并协调处理;
- 监督保洁工作执行情况,按标准检查清洁质量,合理安排临时清洁任务。
三、电话接听与供应商纠纷处理
- 专业接听公司总机电话,准确转接、记录留言,并解答常规问询;
- 学习并掌握客户公司规定的供应商(含服务类“卖家”)纠纷处理流程,在发生服务质量争议时,按既定程序收集信息、初步沟通、上报并协助跟进解决;
- 所有操作严格依据客户公司的制度、SOP及合规要求执行,确保服务一致性与风险可控。
四、语言与跨文化沟通
- 具备良好的英语口语沟通能力,能流利应对外籍访客接待、国际供应商沟通及英文电话接听等场景。
五、其他职责
- 本职位描述所列职责并非详尽无遗。候选人须具备高度灵活性,根据现场设施管理经理的实际业务需求,及时承担并完成其他合理分配的相关工作任务,以支持整体IFM服务目标的达成。
任职要求
- 大专及以上学历,行政管理、物业管理、商务英语或相关专业优先;
- 1年以上前台、行政或设施管理相关工作经验,具备甲级写字楼IFM服务经验者优先;
- 熟悉办公环境常见设施(门禁、空调、照明、网络等)基本运作逻辑;
- 具备优秀的沟通协调与多任务处理能力,能高效对接物业、员工、访客及供应商多方;
- 工作细致、责任心强,具备良好的服务意识、应变能力及基础冲突处理技巧;
- 熟练使用Office办公软件及访客管理系统、工单系统等数字化工具;
- 具备实用型英语口语能力(可进行日常对话及工作沟通);
- 能适应弹性工作时间(如配合加班时段的空调加时服务)。
注:本岗位为JLL综合设施管理(IFM)服务团队组成部分,具体工作流程须严格遵循客户现场管理制度及JLL服务交付标准。
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
