Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About Vendor Consultant Program
Vendor Consultant Program in Amazon RBS organization is to own operational business metrics and associated tasks for JP AVS vendors. These include business metrics that require minimal financial judgement or commercial negotiations needed. We aim to deliver this through a dedicated team of vendor consultants, who will act as the primary owner of business metrics for their assigned set of vendors. Our primary customer is our vendors, who subscribe to the AVS service with the intent to get a customized service that will augment their growth on Amazon. To be able to delight our customer, we will aim to provide a high-quality service that exceeds our vendor’s expectations by driving their growth on Amazon by improving metric performance.
About the Role
We are seeking a highly motivated Sr. Subject Matter Expert (Marketing Operations) to lead the Marketing Operations service pillar within Vendor Consultant Program. In this role, you will leverage your deep expertise in Marketing Operations to design scalable operational solutions that improve vendor business performance. You will own end-to-end workflows across marketing-related operational activities, driving key business metrics. You will work closely with Vendor Consultants, JP Retail team, global partner teams, and technology team to standardize processes, eliminate operational defects, and build automation solutions that improve both operational efficiency and vendor outcomes.
This role requires strong analytical thinking, program management, stakeholder management, and continuous improvement capabilities.
Key job responsibilities
Key job responsibilities
- Own the Marketing Operations service pillar by driving improvements across key business metrics, including Retail GV, Ads Spend, and Deals Operations.
- Design and optimize scalable end-to-end workflows to improve operational efficiency, service quality, and vendor outcomes.
- Lead cross-functional initiatives with Product Families, Vendor Consultants, and global stakeholders to deliver operational excellence.
- Analyze business performance, identify root causes, and implement data-driven solutions through process optimization and automation.
- Serve as the Marketing Operations subject matter expert by establishing best practices, standardizing operations, and providing functional guidance across the organization.
About the team
The RBS VCP program supports AVS Signature vendor growth by owning and improving input KPIs (VGP) across Availability, IDQ and Marketing Ops metrics. By transferring ownership of such metrics and associated operational tasks to RBS VCs, we eliminate the operational burden on Brand Specialists, thereby improving AVS productivity.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
