Overview:
Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences. For more than 50 years Bruker has followed a single idea: to deliver the best technological solution for every analytical task. Today, more than 6000 employees at over 90 locations worldwide are working toward this challenge.
Responsibilities:
Job description:
The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault-finding and customer support for Bruker Optics products as required.
Responsibilities/ tasks:
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Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
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Repair and maintenance of the product at customer’s site.
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Familiarize and train customers for operation of the equipment.
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Secure customer acceptance of installation and repair sign-off.
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Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
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Periodic servicing of the product at customer’s location depending upon the service contract.
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Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
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Solve any queries the customer might have about the product.
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Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
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Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems
Qualifications:
- A tertiary level qualification in electrical or electronic engineering, physics, chemical or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
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1-2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.
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Strong technical skills involving analytical instrumentation.
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Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
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Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
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Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
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Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous
