JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
职责与责任
- 管理厂区软性服务,包括但不限于清洁服务、室内植物,园林绿化、办公物品采购,实验室耗材管理,洁净服清洗管理,害虫防治(包含办公区虫控,鼠控,蛇控,餐厅虫控等),一般固体废弃物,生活垃圾&厨余垃圾清运管理,水电天然气发票,客户办公空间及座位分配等;与客户团队保持密切联系,确保所有与设施管理相关的服务和管理工作,参加日常及定期会议和培训,遵守JLL及客户的安全制度,确保全年安全事故为0次。
- 100%完成客户各类会议及活动的各项支持。
- 客户housing supply和咖啡豆的月度申请,追踪,核对。
- 客户tririga系统的定期维护(包含人员座位更新,布局更新等),季度报告的提交(包含办公区人员和房间分配的报告,实验室机台和房间分配的报告),准确率 95%。
- 客户GSP系统PR提交&相应订单的追踪,海关入关手续办理,收货验货。
定期对现场保洁,绿化等工作进行巡检,并对发现问题整理追踪。配合团队完成办公室满意度 85.7%。
- 审核和制定保洁绿化等年度计划,并确保每月按计划完成。
- 每月清点保洁合同内耗材,对实验室耗材库房,housing supply库房,保洁用品库房出入库进行相关盘点工作。
月度soft相关报价的准备和提交,100%符合预算要求,账单准确率 98%,并在截至日期前完成。
- 配合财务部门提交并核对soft相关月度billing数据。
- 配合EHS部门按月度完成一般固体废物,生活垃圾,厨余垃圾月度数据更新和记录,按时完成环保局年度数据的申报工作。
- 每日热线soft相关工单的追踪和100%完成。
- 配合完成客户完成年度固定资产盘查。
- 按照海关和安保部门要求办理海关卡口出入,物品出场等手续办理。
按时完成EHS培训,现场培训100%出席率,100%按时完成纠正措施,且年底前无重复发现。
线上培训完成率100%,按时参加线下培训,overdue次数< 1次。
- 建立高标准的服务体系,运营办公室日常工作。
- 监督和管理相关行政工作,确保服务质量,提高团队的满意度;分析办公室满意度报告,调查原因,并实施改进。
- 管理供应商,定期巡检并提出改进建议;必要时要求分包商调整,改进后重新调查。
- 了解客户分配的设施管理范围,制定客户专属流程和程序,并确保实施和合规。
- 在与客户经理达成一致后,支持客户实施短期和长期运营和改善计划。
- 完成供应商KPI月度评估。
- 按时提交月度服务报告给客户。
- 完善保洁,绿化,虫控,鼠控,蛇控,洁净服清洗,固废清运等相关SOW。
配合团队实现每年2%的成本节约目标通过优化系统参数和节能举措,实现约2%的成本降低。
关键绩效衡量指标
以下方面的持续改进:
- 管理下属员工的士气和满意度 ;
- 为客户及仲量联行提供改进和节约方案 。
- 确保遵守所有法律法规。
基本要求
- 5年以上设施管理的实际经验,优先考虑半导体或光伏行业背景 。
- 全日制重点大学本科及以上学历。
- 熟练使用各类办公软件,具备各类公文和文书材料撰写能力,有扎实的文字功底。
- 注重细节,以目标导向,能够专注于完成所有绩效目标。
- 具备应急处理问题的能力和横向思维能力,能够提供创新解决方案 。
- 具备良好的职业道德和极强的保密意识,亲和力强,拥有优秀的组织,协调,沟通能力。
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
