Role Overview
As an Operations Senior Associate, you will be the heartbeat of our sea export functions. You will lead a small team and manage the end-to-end lifecycle of sea shipments, ensuring that our cargo moves efficiently, cost-effectively, and in full compliance with global standards. This role requires a blend of tactical execution—communicating with logistics partner and managing bookings—and analytical thinking to drive process improvements and operational excellence.
Key Responsibilities
- Operational Excellence: Execute day-to-day sea export operations, including managing bookings, documentation, and SOPs.
- Shipment Management: Serve as the primary point of contact for logistics partners & carriers to resolve shipment issues and optimize booking windows.
- Performance Optimization: Lead daily operational execution, proactively managing exceptions to minimize lead times and reduce logistics costs.
- Process Engineering: Develop and maintain internal SOPs. You will identify operational bottlenecks, perform root-cause analysis, and implement solutions to eliminate recurring issues.
- Data-Driven Insights: Provide critical support in data collection and reporting, translating raw operational metrics into actionable insights for the leadership team.
- Cross-Functional Collaboration: Partner with internal stakeholders and external vendors to design and implement programs that improve organizational scalability and innovation.
- Stakeholder Alignment: Proactively communicate with all internal stakeholders to ensure alignment on performance KPIs and organizational goals.
- Partnership Management: Develop and maintain relationship with logistics partners and ocean carriers to ensure smooth shipment operations in the region.
- Team Leadership: Lead a small team to ensure process execution & adherence and achieve the operational targets.
Qualifications & Skills
- Experience: Proven experience in logistics, freight forwarding, or supply chain operations (specifically Sea Export).
- Problem-Solving: A natural "troubleshooter" who enjoys performing root-cause analysis to solve complex operational challenges.
- Communication: Strong interpersonal skills with the ability to manage external vendors and internal cross-functional teams effectively.
- Agility: Ability to thrive in a fast-paced environment and manage multiple priorities with high attention to detail.
- Innovation: A mindset geared toward continuous improvement and the ability to suggest creative ways to scale operations.
- Team Management: Preferably experience of managing a small team.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
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