Who We Are
The Partner Development team utilizes a tech-enabled, scalable model to provide best-in-class support and advisory to suppliers as they manage their business on Wayfair. This highly efficient and entrepreneurial team is directly responsible for driving supplier development at scale on Wayfair, identifying and unlocking growth levers for our suppliers to help them bring their business on our platform to the next level. In doing so, we partner closely with other teams to provide a best-in-class supplier and customer experience. Our goal is to help our supplier-partners with their growth, provide strategic coaching and strengthen their partnership with Wayfair, ultimately positioning Wayfair to win in the online home space in the process.
The Partner Development team drives critical components of Wayfair’s supplier management strategy - our team members serve as the dedicated strategic point of contact to our supplier-partners, and use analytical skills, communication and strategic thinking to execute our strategic vision of offering best-in-class support to an ever-growing supplier base. As a Senior associate, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and teams & technology.
What You'll Do
Strategically oversee and manage a large portfolio of Asian existing suppliers, driving high-level engagement and optimizing interactions across multiple WeCom groups. Ensure high responsiveness to supplier queries, optimizing engagement to meet supplier needs and reduce inbound questions over time.
Lead end-to-end projects focused on enhancing the WeCom platform and supplier experience, including process design, requirement gathering, timeline management, and cross-functional implementation with Technology and Operations teams.
Serve as the strategic owner of the official Wayfair supplier Wechat group community, independently planning and executing mass/at-scale communication strategies via Wechat, fostering and maintaining an active and engaged supplier base.
Improve the bot's automated responses by analyzing supplier inquiries and adjusting bot responses to address frequent issues.
Conduct regular surveys and feedback analysis to gauge supplier satisfaction and understand areas for improvement in WeCom interactions.
Collaborate cross-functionally with a large number of global teams to provide best-in-class supplier support, respond to supplier inquiries and resolve supplier issues.
Own the analytics and reporting of key WeCom-related programs (e.g., supplier incubation， AI agent), leveraging data to identify, scope, and lead continuous program & process improvement opportunities.
Lead various supplier events in collaboration with other Wayfair supplier-facing teams in China.
What You'll Need
3+ years of professional experience in project management in E-commerce, sales, social media marketing, or management consulting.
Proven experience in leading and managing projects from conception to completion, particularly those involving cross-functional technical implementation or process change. Formal project management knowledge or certification (e.g., PMP, Scrum) is a strong plus.
Highly articulate and persuasive communication skills in Mandarin, both written and verbal. Previous experience with Wechat / social media marketing is preferred.
Strong analytical skills, able to manipulate and analyze large dataset to draw insights, readiness to work with data using Excel, SQL, BI tools like Power BI or Tableau.
Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions.
Ability to multitask, collaborate, and prioritize work in a fast-pace and ambiguous environment.
Proficient level of English, able to work effectively with global teams in an English-speaking setting. Working experience in multinational companies preferred.
General knowledge of cross-border E-Commerce or Home Goods industry is a plus.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
