JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
1. Operational Management & SupervisionSupervise daily operations of soft service teams, including cleaning, security, reception, mailroom, and landscaping.
Conduct daily site walks and routine inspections to ensure cleanliness, safety, and aesthetic standards are maintained.
Monitor staff attendance, punctuality, uniform compliance, and behavior of both in-house and outsourced personnel.
Coordinate with hard facilities teams to ensure seamless integration of services during maintenance activities or events.
2. Vendor & Contract ManagementAct as the primary liaison for outsourced soft service vendors (cleaning, security, pest control, waste management).
Monitor vendor performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Review and approve vendor invoices, ensuring charges align with contracted scopes and actual services delivered.
Assist the Facilities Manager in tender preparations, vendor evaluations, and contract renewals for soft services.
Coordinate with canteen service vendor for daily operation and cost
3. Quality Assurance & ComplianceImplement and enforce Standard Operating Procedures (SOPs) for all soft service activities.
Maintain accurate records of inspections, incidents, complaints, and corrective actions.
Ensure all soft service operations comply with local health, safety, and environmental regulations (HSE).
Manage inventory levels of cleaning supplies, consumables, and soft service materials, ensuring cost-effective procurement.
4. Customer Experience & CommunicationRespond promptly to tenant/client complaints and feedback regarding soft services.
Conduct regular meetings with client representatives to review service performance and address concerns.
Foster a culture of customer-centric service among staff and vendors.
Prepare weekly/monthly reports on soft service performance, highlighting achievements, issues, and improvement plans.
5. Team Leadership & TrainingTrain, mentor, and evaluate soft service staff and vendor supervisors.
Conduct toolbox talks and safety briefings to ensure staff awareness of site-specific risks and protocols.
Identify training needs and coordinate skill-development sessions for staff.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
