The CXL is responsible for managing the delivery of the contracted services, helping position Accenture for growth, supporting the financial management of the delivery element of the account and for assuring quality by managing key risks and issues related to the services provided.
The CXL also acts as point of contact for resolution and escalation with the client and internally within Accenture. They will also liaise with the Client Account Lead (CAL) and leadership within the onshore and offshore Service Delivery teams who reside within Accenture’s Global Delivery Network (GDN).
Key responsibilities would include:
- Help support the development of the long-term key client relationships, and deliver high levels of client satisfaction
- Support the operational management and financial performance of the delivery element of the contract
- Provide excellent service delivery to help grow Accenture’s Operations business.
- Support sales pipeline by building credentials on delivery and becoming a reference point for targeted offerings & products
- Build and lead a positive work environment that influences high employee engagement and supports Accenture’s retention and diversity targets
- Enable the journey to Intelligent Operations in the delivery of the contract building a 360-degree value proposition with all stakeholders
- Driving the delivery of the contract through an Intelligent Operations journey at pace to enable a Future Ready account
- Create actionable performance achievement plans for self (and others as appropriate) that include succession plans, capability development (team skills building), and contributions to knowledge sharing etc.
