Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
The Digital Commerce Management (DCM) team is responsible for publishing and maintaining the store on apple.com, the Apple Store App and Tmall Flagship Store. Our goal is to deliver a world-class, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are.
Production Specialists on the DCM team are responsible for updating and maintaining product and marketing content across multiple online platforms worldwide. From product launches to marketing initiatives, major feature changes to daily updates, their work directly impacts the experience for millions of Apple customers across the globe who visit the Apple Online Store every single day.
Description
As a Production Specialist, you will play a key role in managing and maintaining ASO digital assets and product data across a suite of content management tools. You will be responsible for ensuring all content is clean, accurate, and well-organized, while driving the execution of complex marketing and product launch plans across global Apple Store Online, Tmall Flagship Store, Douyin Store and Live stream.","responsibilities":"Day-to-day duties include the creation and publishing of merchandising assets, product pages, and marketing initiatives, while handling multiple versions of content and image assets across a multitude of languages and customer segments. You will actively validate your own work and help the team to identify and drive ways to continuously improve upon production processes.
Other responsibilities include support, testing, and implementation of tooling and system features, creation and maintenance of documentation, and training fellow DCM Production Specialists.
Preferred Qualifications
BA/BSc degree, or equivalent
Ability to remain calm and good-natured while experiencing aggressive deadlines and increased complexity. Exhibits high degree of ownership and accountability.
Ability to work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines
Experience with operations in e-commerce marketplace environment or livestream platform
Able to accommodate flexible work schedule during critical business
HTML and CSS proficiency preferred
Minimum Qualifications
4+ years of experience in technology, operations, e-commerce and/or customer support organization.
A quick, flexible learner that can adapt to constant change and ambiguous situations.
A reliable teammate who is able to collaborate closely within a big and diverse team. Strong communication skills.
Utmost attention to detail and ability to decipher and troubleshoot complex issues. Strong customer focus with the ability to see the big picture in day-to-day
Experience documenting all pertinent user information and the nature of the problem with accuracy in all supported systems
Mandarin and English business proficiency
