MISSION STATEMENT
Based in Shanghai within the Greater China Omnichannel department and reporting to the Digital CRM & Data Manager, the mission is to support China market client database management, retail & CRM KPI follow up, support in CRM report & insight and client list preparation.
MAIN RESPONSABILITIES
MAIN ACCOUNTABILITIES
1. In-charge in CRM Report & Insights (40%)
- Provide Monthly/Weekly CRM report
- Support in Ac-hoc client insights report data preparation
- Support in PBI report development (co-work with IT team)
2. Support Client Data management (30%)
- In-charge the requirement from store to handle client reassignment/portfolio change/combine request (not operator, but redirect request to SFoA and follow up progress)
3. Communication Task Setup and Operation (20%)
- Manage and execute O2O communication operations on SFOA and WeCom platform following the monthly communication calendar. Ensure efficient and timely delivery of communication tasks to support business objectives
- Assist in gathering necessary assets, visuals, and materials to facilitate content creation
- In-charge ac-hoc request client list to retail
- In-charge ac-hoc data/report request to cross-function team
4. Finance and Vendor Management (10%)
- Coordinate with vendors on contract processing and payment tracking to ensure timely and accurate execution
- Support budget planning, management, and reporting for relevant projects and activities
QUALIFICATION, EXPERIENCE & SKILLS REQUIRED:
- Graduated from Business School/Master or BA requested
- Fluent in English & Mandarin
- A previous experience of 1-2 years in CRM
- Experienced in database management is a plus
- Skilled in SQL
- Experienced in Power BI is a plus
- Experienced in data analysis is a plus
- English and Chinese presentation skill
- Excellent in Excel and PPT
- Retail Orientation
- Data sensitivity
- Creative thinking
- Detail driven
- Team working spirit
Passion in luxury
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