Respond to incoming support requests via phone, email, chat, or ticketing system. Handle basic network-related support tickets, including: Wi-Fi, VPN, and LAN connectivity issues Internet or shared-drive access issues IP conflicts Slow network performance Verify physical connections and switch port status. Restart network devices/interfaces when required and authorized. Coordinate with EUC/Helpdesk teams for issues involving both network and endpoint. Perform basic wireless troubleshooting, including SSID visibility and weak signal issues. Maintain records of ports, cables, patch panels, and physical network layouts. Assist with racking, stacking, and patching network equipment under supervision. Maintain cleanliness and proper cable management in network closets/server rooms. Ensure network closets and server rooms remain secure and organized.
Job Type: Full-time
Work Location: In person
