주요업무내용
Serve as our brand ambassador by consistently delivering professional, gracious and culturally attuned hospitality that reflects the highest standards of our integrated resorts. Uphold the integrity and reputation of our brand by creating lasting guest impressions and fostering guest loyalty.
Deliver exceptional, discreet, and intuitive service across key touchpoints such as butler services, welcome services, and private hosting – ensuring a refined and memorable experience for premium guests. going beyond amenities or handling requests.
Assist relationship management teams in delivering seamless pre-arrival, on-property, and post-departure experiences, acting as a liaison across departments. This includes support during the check-in and check-out process and every step of the customer journey.
Adapt fluidly to the dynamic pace of day-to-day operations, with a proactive and solutions-focused mindset in responding to changing guest needs and operational priorities. Establish strong relationships with premium guests, helping to build and maintain accurate guest profiles.
Collaborate closely with cross-functional teams to enhance both guest and employee experiences by sharing insights and contributing ideas. Foster a culture of continuous improvement where feedback is valued, best practices are shared to deliver exceptional, guest-centric service.
Perform any other relevant duties as assigned by the management in an efficient and professional manner.
그 외 자격요건
Hospitality Management is preferred
Language:
Mandarin: HSK 5 above or Chinese university exchange student experience
English: Basic to Conversational
With excellent customer service mindset
At least one-year Hotel or premium customer service experience
Computer literacy is a must and knowledge of Opera System is an advantage
Guest handling skills and problem-solving ability in fast-paced environment
Be willing to work on shift (24 hours shift)
