Responsibilities
The HR System Service Helpdesk plays a pivotal role in resolution provided/request resolved in providing HR
System Support to Client. In this role, you would take ownership of the initial steps of the request handling,
Including 1st level trouble-shooting and coordination with Technical Team. You would arrange
Bridging between client end user/stakeholders and Technical Team
Respond to incoming telephone calls for customer requests.
Troubleshoot, document, escalate, and manage trouble resolution.
Proactively notify customers and internal personnel on status of critical tickets.
Provide and manage all customer maintenance communication.
Qualifications & Experience
Proficient Korean speaking and business writing is mandatory, Mandarin support is also required.
Excellent customer service and strong telephone communication skills.
Strong process orientation and analytical and deductive reasoning skills.
Working knowledge of HR System is a plus.
