Summary
Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description - Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.
Speciality Description - Client Advisor:
Advises our customers during the buying journey. Presents the collection using brand standards. Follows company values as the visible face of the brand. Contributes to reaching sales targets and enhances customer satisfaction. There are specific Jewelry Client Advisor Job Profiles for roles selling jewelry and watches.
Job Description
Key Responsibilities:
Sales Execution:
- Drive sales by providing personalized service to clients, understanding their needs, and recommending appropriate jewelry pieces.
- Utilize in-depth product knowledge to showcase Boucheron's exquisite collections and communicate the brand's heritage, craftsmanship, and unique value proposition.
- Meet sales targets through effective upselling, cross-selling, product demonstration techniques and team spirit.
- Maintain accurate records of sales transactions and ensure adherence to company policies and procedures.
Clienteling Initiatives:
- Build and maintain long-lasting relationships with clients through attentive service, follow-up communications, and personalized experiences.
- Proactively engage with existing clients to understand their preferences, occasions, and milestones, anticipating their needs and preferences.
- Utilize CRM tools effectively to track client interactions, preferences, and purchase history, enabling targeted outreach and relationship management.
- Coordinate with the Store Manager to create personalized and exclusive client events to enhance client engagement and retention.
Business Development:
- Identify and pursue business development opportunities to expand the store client base and market presence.
- Actively network and engage with high-net-worth individuals, influencers, and business bringers to promote House awareness and foster partnerships.
- Collaborate with the Store management team to develop clients & prospects initiatives to drive to Store.
- Provide insights and feedback on market trends, competitive landscape, and customer preferences to inform product development and marketing strategies.
Qualifications and Skills:
- Proven experience in luxury retail sales, preferably within the jewelry or high-end fashion industry.
- Good sales acumen with a track record of achieving and exceeding sales targets, preferably with a minimum of 30% High Jewelry total turnover
- Strong interpersonal skills with the ability to build relationship and credibility with clients from diverse backgrounds.
- Excellent communication skills, storytelling, both verbal and written, with fluency in multiple languages preferred.
- Proficiency in CRM software and very important clienteling skills.
- Engaged, results-oriented, team spirit and adaptable to a fast-paced, dynamic environment.
- Professionalism and integrity.
- Enthusiastic and positive attitude
- Adaptability and willingness to learn.
- Strong work ethic.
Job Type
Fixed Term (Fixed Term)
Start Date
2026-08-03
Schedule
Full time
Organization
Kering (Shanghai) Watches and Jewelry Limited
