Bring your curiosity to work as our next Technical Support Leader - VSC CTI . You will be part of our XXX team reporting to [Hiring manager title]. In this role, your mission is to [briefly describe the main mission in one clear sentence] . You will contribute directly to how we create high‑quality products and solutions for our customers.
Bring your curiosity to work as our next Technical Support Leader - VSC CTI . You will be part of our XXX team reporting to [Hiring manager title]. In this role, your mission is to [guarantee efficient, effective state-of-the-art technical support for VSC CTI that are produced or designed in product company Qingdao, safeguard our product output, maximize product localization and continuously improve product quality via professional technical expertise and effective interaction with our Customer Centers, Engineering, Sourcing, Marketing and Manufacturing departments for both new and existing products. ] . You will contribute directly to how we create high‑quality products and solutions for our customers.
- Offer structured, professional and timely day-to-day level 4 technical support to the Customer Center. Support our CCs to solve quality problems by making relevant and traceable information available.
- Offer structured, professional and timely day-to-day technical support to the Product Company. Support operation output and sourcing China for China localization strategy on time, on cost, on quality.
- Analyze, report and actively improve our product design quality via effective and consistent measurement and follow-up of warranty reporting . R elease service information bulletin (SIB).
- Pro-actively visit Customers and CCs looking for design quality and serviceability improvements, focusing on increasing customer experience and creating value for Atlas Copco Group .
- Ensure product portfolio continuously meets legislative, industrial and corporate standards through design, safety review and certification processes. Act as delegated signatory for key technical authority documentation.
- As a team leader, live according to and consistently promote the behaviors associated with the 5 competences of Atlas Copco’s talent framework, within your own team and towards your colleagues and superiors.
- Coach and develop the team to maximize its full performance.
- Bachelor degree in engineering or science. Master is a plus.
- 5+ years engineering experience and 1+ years engineering leadership experience level including of new product development, product management, technical support and aftermarket support activities.
- Technical knowledge of vacuum pumps, systemised products and their applications in the market place, such as Diffusion, PVD, Etch, CVD.
- Technical knowledge relating to rotating machinery and/or roots vacuum pumps (mechanical boosters) technology and/or electrical knowledge is beneficial.
- Practical experience of relevant experimental techniques and reliability testing.
- Good understanding of most technologies essential to the design, development and support of the section’s products and the key performance parameters necessary to meet the market requirements.
- Good understanding of engineering change control processes . Knowledge of a wide range of regulations, standards and legislative requirements such as SEMI S2, CE, NRTL...
- A proven ability to manage projects and activities, delivering on time, to specification with strict quality and cost targets (project and product costs).
- Experience and understanding of procurement, supply chain, operation and manufacturing systems.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.
- This role requires you to work on-site at our office in Qingdao, China (CN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:
Talent Acquisition: Enoch An, [email protected]
