Join our team to drive service parts planning excellence across Greater China. You'll manage SAP outbound deliveries, provide real-time support to customer-facing teams on parts availability, and ensure 7×24 emergency shipment readiness. Ideal for proactive planners with strong SAP skills and customer service mindset who thrive in fast-paced, mission-critical environments.
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Create outbound delivery orders in SAP based on shipping requirements from PMS (Project Management Service) and PA (Project Administration)
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Transmit delivery orders to warehouse teams for preparation and dispatch, ensuring accuracy and timeliness
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Monitor order status and resolve system or logistics exceptions to prevent shipping delays
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Customer & Stakeholder Support
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Respond promptly to inquiries from PA and PMM (Project Management Managers) regarding spare parts availability, lead times, and shipping schedules
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Provide accurate, real-time information to support customer commitments and project timelines
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Escalate critical shortages or delays to relevant teams with proposed mitigation actions
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Emergency Response
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Serve as on-call planner for emergency spare parts shipments on a 7×24 basis
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Execute urgent delivery orders outside regular hours to minimize customer equipment downtime
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Coordinate with warehouse, logistics, and freight teams for after-hours dispatch readiness
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Reporting & Continuous Improvement
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Generate and submit operational reports on time (daily/weekly/monthly as required)
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Analyze planning metrics to identify trends, bottlenecks, and improvement opportunities
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Support process optimization initiatives to enhance planning efficiency and customer satisfaction
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
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2–4 years of experience in supply chain planning, order management, or logistics coordination
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Proficiency in SAP (SD/LE modules preferred) with hands-on delivery creation experience
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Strong communication skills in Mandarin and English (written and verbal)
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Ability to work under pressure and manage multiple priorities in a fast-paced environment
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Willingness to participate in 7×24 on-call rotation for emergency shipments
