About the job
Based at Mandarin Oriental, Hangzhou, within the Culinary Department, the Executive Pastry Chef is responsible for the overall management and profitable operation of the pastry and bakery section, ensuring the highest standards of product quality, guest satisfaction, food safety, and operational efficiency. The role oversees all pastry and bakery operations, including desserts, afternoon tea, restaurants, retail outlets, and banquet production, ensuring compliance with Mandarin Oriental Hotel Group standards and business objectives. Working closely with the Executive Chef, the Executive Pastry Chef drives creativity and innovation through the development of market-relevant, guest-focused offerings, seasonal menus, and new products while maintaining effective cost control and exceptional service standards.
As Executive Pastry Chef you will be responsible for the following duties:
- Manage all pastry and bakery operations across restaurants, banquets, events, breakfast, afternoon tea, and retail outlets.
- Ensure consistent product quality, presentation, and adherence to hotel standards.
- Lead, train, coach, and motivate the pastry and bakery team.
- Plan manpower, schedules, and staffing levels according to business demands.
- Monitor team performance, engagement, and development.
- Support recruitment, promotions, transfers, and other team management activities.
- Maintain the highest standards of food hygiene, safety, and cleanliness.
- Coordinate production requirements for banquets, events, and all food outlets.
- Control food costs, inventory levels, requisitions, and waste management.
- Manage labor costs and optimize productivity across all sections.
- Develop and maintain strong supplier partnerships to source high-quality products at competitive costs.
- Develop and introduce innovative pastry, bakery, and dessert offerings.
- Enhance buffet displays, retail products, and visual merchandising standards.
- Collaborate with the Executive Chef on menu planning, promotions, and special events.
- Participate in operational meetings and ensure timely implementation of agreed action plans.
- Respond proactively to guest feedback and drive continuous improvement.
- Ensure compliance with company policies, food safety, and fire safety regulations.
- Promote sustainability and efficient use of resources and equipment.
- Maintain professional grooming standards and lead by example.
- Remain actively involved in daily operations through a hands-on management approach.
As Executive Pastry Chef, we expect from you:
- Minimum 5 years of experience as an Executive Pastry Chef within an internationally recognized luxury hotel environment.
- Strong expertise in French fine pâtisserie, viennoiserie, artisan bakery, luxury desserts, and premium afternoon tea concepts.
- Experience in high-volume operations, including banquets and large-scale events, is preferred.
- Bachelor's degree or professional qualification in Culinary Arts, Pastry, Bakery, or a related field.
- Thorough knowledge of food hygiene, sanitation, and food safety standards.
- Advanced skills in cakes and pastries, chocolate work, sugar artistry, wedding cakes, specialty cakes, and contemporary bakery products.
- Demonstrated creativity and passion for product innovation, presentation, and market trends.
- Strong leadership, coaching, communication, and team development capabilities.
- Excellent organizational, planning, and operational management skills.
- Proven ability to establish, lead, and develop pastry operations for a luxury hotel opening or pre-opening environment is highly desirable.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
We’re Fans. Are you?
