Suzhou, China 中国 苏州 • Full-time 全 职 • Grade 职级 : 08 • Employee Group 雇佣 类型 : Permanent 正式 • Global Region 区域 : Asia Pacific 亚太
Your Job 职位概述
As a Customer Service Representative based in Suzhou, you will own the full order-fulfillment process and serve as a key point of contact between customers, sales, operations, and the factory. You will manage orders, inquiries, and complaints with a focus on timeliness, accuracy, and exceptional service within a global manufacturing organization. 作 为派驻苏州的客户服务代表,您将全面负责订单履行流程,并作为客户,销售,运营与工厂之间的关键沟通桥梁。您将秉持及时,准确,卓越的服务理念,处理订单,客户咨询与投诉,在-家全球化制造企业中创造价值。
Our Team 我 们的团队
You will join a customer-focused team that works closely with sales/FAE, planning, production, and factory partners to deliver responsive, reliable service. Collaboration, attention to detail, and a commitment to exceeding customer expectations are at the heart of how the team works. 您将加入-支以客 户为中心的团队,与销售 /FAE , 计划,生产及工厂伙伴紧密合作,提供快速,可靠的服务。协作,注重细节以及超越客户期望的承诺,是团队工作方式的核心。
What You Will Do 工作 职责
- Perform the full order-fulfillment function with timely delivery 及 时完成订单的交付
- Raise purchase orders 申 请采购订单
- Raise and review RFQs 申 请并审核 RFQ
- Coordinate with customers, planners, and production to expedite delivery arrangements 协调客户,计划员和生产,并加快交货安排
- Handle customer inquiries and complaints to achieve a high level of customer satisfaction 处理客户咨询,客户投诉,使客户满意
- Communicate and provide timely responses among customers, sales/FAE, operations, and the factory 与客 户,销售 /FAE ,运 营和工厂沟通并提供及时的响应
- Track business activities, generate reports, and perform administrative duties as directed by the CSR Manager 根据 CSR 经理的要求跟踪业务活动,生成报告并履行行政职责
- Work internally with sales/FAE to support sales activities 与 销售 /FAE 部 门合作,支持 销售活动
- Diligently manage confidentiality and the housekeeping of contracts with customers, agents, and distributors 负责保密工作,努力维护与客户,代理商和经销商的合同
- Support the CSR Manager, Sales Manager, or VP with corporate presentations, reports, and promotional activities as needed 为 CSR 经理或销售经理或副总裁进行公司演示,报告和促销活动等提供支持
Who You Are (Basic Qualifications) 任 职要求(基本资格)
- Minimum diploma with 5 years of order-fulfillment or customer service experience, or an equivalent combination of education and experience in the manufacturing industry. Basic computer skills are mandatory. 最低具 备大专文凭,并拥有 5 年 订单执行或客户服务经验,或在制造行业具备同等的教育与经验组合;必须具备基本的电脑操作技能。
- Ability to follow instructions and communicate effectively, verbally and in writing, in Mandarin and English 能 够按照指示 进行有效沟通,能用普通话和英语进行口头和书面沟通
- Ability to keep composure across a variety of distributor- and customer-related situations 能 够在各种分 销商和客户相关情况下保持冷静
- Excellent interpersonal and communication skills 具有良好的人 际关系和沟通技巧
- Must be a team player 必 须具有团队精神
- Strong attention to detail and timeliness in day-to-day work 具有 较强的日常工作能力,注重细节和及时性
- Commitment to providing exceptional customer service that exceeds customer expectations 提供卓越的客 户服务,超越客户期望
- Ability to monitor work to ensure quality, accuracy, and thoroughness 能 够 监控工作以确保质量,并证明准确性和周密性
What Will Put You Ahead 加分 项
- Knowledge of Salesforce or Glovia 熟悉 Salesforce 或 Glovia 软件者优先
Additional Information 额外信息
我 们相信不同的视角和背景是公司繁荣发展的原因。所有合格的申请人将无论种族,肤色,宗教,性别,性取向,性别认同,国籍,经济状况,残疾,年龄或任何其他法律保护的特征,均平等考虑就业机会。我们自豪地成为-个以平等和道德为基础的价值观的包容性公司,在这里我们庆祝,支持并拥抱多样性。在招聘过程中,无论何时, Flex-Tek , Smiths Group 或我 们的任何招聘合作伙伴都不会要求支付任何费用以启动参与过程 - 包括但不限于面 试或测试。通过我们的职业网站直接申请工作以避免欺诈请求 。
