JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
POSITION GOALS
FM will be responsible for managing all aspects of the facility/property management service delivery system on the client project; primarily Asset Management and Operations. In this capacity, the SFM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client real estate / Facility team and business units, coordination with other key managers within the client alliance partner organizations and customer satisfaction.
DUTIES & RESPONSIBILITIES
Provide the leadership to the Facility Management team at the client site
The single point of Management Control for FM at the site.
In consultation and collaboration with JLL Business Delivery Manager (BDM) oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
Ensure client satisfaction with the client Facility/Property Management team by providing a seamless interface into the client’s real estate organization.
Demonstrate leadership, responsiveness and creativity.
Understand the Facilities Management scope for the client assigned and develop client specific processes and procedures in consultation with BDM and ensure implementation and compliance of the processes.
Oversee the development and management of the capital and expense budgets.
Support the Client in the implementation of short and long-term projects for the client project.
Develop and implement the annual management plan; accomplish key performance indicators as identified by client.
Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client.
Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration.
Ensure compliance with Jones Lang LaSalle audit standards.
KEY PERFORMANCE MEASURES
Client Satisfaction
Level of communication within the organization and with the client.
Continuous improvement in the following
Morale and satisfaction of employees under management
Improvement and savings initiatives for the client as well as Jones Lang LaSalle
Identification of more business opportunities for Jones Lang LaSalle with the client.
GENERAL REQUIREMENTS
A university degree or professional qualification in engineering, real estate or facility management
Over 7 years practical experience in property or facility management
Ability to think laterally and deliver innovative solutions
Strong leadership, people and communication skills
Excellent command of spoken and written English and Mandarin Chinese
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
