Customer
- Provide customer orientated service at all times relating to sales and operation issues.
- Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue
- Drive/support development of new/innovation service or value creation as part of continuous development to meet customers' needs
- To drive and manage profitable growth with the assigned customer
Stakeholder
- Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers
- Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects
- Work with other DHL divisions for end-end supply chain solutions and collaborations
- Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity
-Coach and work closely with virtual team - District/Branch/Sales and Business Support Managers
- Regular Performance Dialogue with Regional RAD/Sector Heads and BSMs
Requirements for the Job :
