Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Requirements:
- Proficiency with computer and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their use for phone and non-phone activities
- Demonstrated ability to communicate clearly and concisely verbally and in writing
- Ability to multi-task. This includes ability to understand multiple products and multiple levels of benefits within each product
- Group Retiree additional requirement: proficient with Group Retiree resources and processes
- Drive execution of Agent Experience as outlined in the AE SOP including:
- Site/Agent/Team contests driven by vendor as well as CLIENT
- Signage and CLIENT brand material
- Visuals to drive performance such as ranking postings, agent recognition, etc.
- Respond to UES/NPS survey results that are unfavorable to include listening to call, identifying agent opportunity and passing along to supervisor and/or coach so they can make outreach as needed to the consumer and provide necessary agent coaching/remediation
- Recognize and reward positive UES/NPS surveys.
- Managing and leveraging CLIENT Swag
- Drive new hire engagement by posting a variety of items that would be of interest to training classes; i.e. welcome message to each class day one (1), a trainee of the day recognition, graduation day announcement, etc.
Qualifications:
- Consumer focus
- Listening
- Teamwork
- Self-motivating
- Multi-tasking
- Creativity
- Ability to remain focused and productive each day though tasks may be repetitive
- Self-driven and ambitious
- Outgoing personality with high energy
- Passion around providing our consumers with an outstanding experience
- Creativity and drive to create a culture that is motivating and engaging for the site agents
- Is a people person
- Prior stable work experience
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
