What are we looking for
We are seeking an Application Support professional to provide L2/L3 support for SSIM investment applications across Client Reporting, Fixed Income, Equities, Derivatives, and Portfolio Management domains. This role will focus on ensuring production stability, deal with major incidents, and supporting SSIM business users across APAC.
Key Responsibilities
Production Support & Incident Management
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Provide L2/L3 support for investment management platforms
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Attend the Major Incident calls
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Lead incident triage, root cause analysis, and timely resolution of production issues
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Act as escalation point for high-severity incidents and ensure effective stakeholder communication
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Monitor system health, batch processing, and data flows to ensure trading readiness
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Support APAC users IT related requests
Process Improvement & Governance
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Enhance monitoring, automation, and support processes
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Contribute to BCP/DR readiness and operational risk mitigation
Requirements:
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5+ years of experience in Application Support
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Strong knowledge of Investment Management domain
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Strong analytical and troubleshooting skills
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Strong SQL Skills
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Familiarity with enterprise tools (e.g., ServiceNow, Autosys, monitoring platforms, Citrix)
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Strong ownership mindset and ability to manage critical incidents
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Excellent stakeholder communication, including senior business users
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Proven ability to drive cross-team collaboration and continuous improvement
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Strong organizational and prioritization skills
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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