ZwickRoell is the world's leading supplier of materials testing machines. Our materials testing machines are used worldwide in R&D and quality assurance in more than 20 industries. For more than 160 years, ZwickRoell has stood for reliable test results, excellent services, and quality and reliability in materials and components testing in over 56 countries.
The ZwickRoell Group employs over 1,800 employees worldwide - many of them for years or even decades. Their knowledge, ability and commitment characterize the Group. The basis of our success is created through an open cooperation and a passionate commitment to our customers!
Job overview:
- The Service Support Engineer (L2) shall interact with the domestic (later on international) Service Partners of company to provide best practices in service and aftersales as well as to identify & analyze technical and applicational issues concerning the installed base (testing machines & instruments) of the ZwickRoell Group in the territory.
- He/She transfers knowledge to the Service Partners by utilizing standardized ZwickRoell Tools, digital media and documentation in a sustainable approach.
- In case of escalation, he/she is liaising and is engaging with the technical support centers (L3) of the producing companies within the ZwickRoell Group.
- This position requires continuous growth for in-depth technical product and application knowledge, analytical and problem-solving skills and reports to the Service & Complaint Manager functional and disciplinarily.
Location: Taicang, China
