GCOO - Asia & Middle East COO
Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.
We are currently seeking an experienced professional to join our team.
In this role, you will:
This role performs capable and professional support to branch DM (branch COO) for branch level COO support to business and the overall branch management in terms of in-source vendor performance management, chop management, voucher control, staff communications & engagement, regulator related coordination/relationship building and public affairs and administration management etc. to ensure the bank security, administration, operations and processing quality and productivity are up to Bank’s standard and fully compliant with local regulatory requirement.
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Document management – disseminating information, drafting presentations and documents, file and document management
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Record administration – maintaining records, information resources and data processing
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Co-ordination – co-ordinating branch activities, arranging resources, meetings, services and supplies
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Control – gatekeeper or primary point of contact roles for an area
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Manage – Monitor the performance of in-source vendors, review and control service standards adherence;
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Support - Provide with assistance to branches on residential services to meet the rapid business growth. Support ad-hoc tasks and take back-up role of Branch Security.
